SHALESHNI PRASAD
MANUREWA,AUCKLAND
Summary
Detail-oriented Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 3 years of experience in Compliance . Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results with 10 years in Retail Industry.
Overview
13
13
years of professional experience
Work History
Compliance Officer
New World Stonefields
09.2021 - Current
- Food Safety & Health and Safety
- Ensuring all the FCP are followed.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
- Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
- Championed ethical business practices, instilling a sense of corporate social responsibility across all departments.
- Improved workplace safety measures by conducting regular inspections and risk assessments.
- Reduced the occurrence of accidents by implementing safety training programs for employees.
- Enhanced emergency preparedness with thorough evacuation plans and drills.
- Provided support during accident investigations to determine root causes and prevent future incidents.
- Assisted in the development of customized training materials for specific job roles to increase employee competency regarding safety protocols.
- Implemented a proactive approach to hazard identification by regularly evaluating work processes and equipment for potential risks.
Checkout Supervisor
New World Stonefields
05.2011 - Current
- Supervising and managing Staff
- Dealing with Customer complaints/Enquiries.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
- Reduced shrinkage by monitoring transactions closely and ensuring accurate cash handling procedures were followed.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
Education
Secretarial Studies - Pitman’s Qualification -
Natabua High School
Fiji01.2001
School Leaving Certificate – Year 12 -
Pt Vishnu Deo College
Fiji01.2000
Skills
- Managing FCP & Health & Safety
- Supervising & Managing Staff
- Customer Service Expert
- Barista
- Cash Handling Skills
- Administration Duties
- Data Entry
- Health & Safety Representative
- Payroll & Banking experience ( Overseas)
- Insurance underwriting
References
Available upon request
Timeline
Compliance Officer
New World Stonefields
09.2021 - Current
Checkout Supervisor
New World Stonefields
05.2011 - Current
Secretarial Studies - Pitman’s Qualification -
Natabua High School
School Leaving Certificate – Year 12 -
Pt Vishnu Deo College
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