Shalini Arora
Deniliquin ,NTL
Summary
Dynamic Loan Officer with a proven track record at Profile Finance, excelling in credit assessment and customer service. Adept at analyzing financial documents to ensure compliance and enhance loan approval processes. Recognized for resolving client issues efficiently, fostering strong relationships, and maintaining accurate database records. Reliable and committed to delivering exceptional results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loan Officer
Profile Finance
Northland , Whangarei
03.2024 - 06.2025
- Reviewed credit histories and income statements of loan applicants to assess eligibility.
- Verified accuracy of loan documents prior to final approval.
- Recommended loan approvals or denials based on thorough application reviews.
- Provided comprehensive customer service from application through closing process.
- Updated client account information in company databases to maintain accurate records.
- Informed applicants of additional requirements to enhance documentation quality.
- Collected and checked borrower income, credit history and employment information.
Administrator
Post Haste Couriers
Northland , Whangarei
06.2021 - 02.2024
- Processed payroll information according to established guidelines.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Maintained positive working relationship with fellow staff and management.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Supervisor (Weekends)
Michael Hill
Northland , Whangarei
05.2022 - 05.2023
- Resolved customer complaints efficiently and professionally.
- Utilized CRM software systems to track customer interactions.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Assisted customers with returns, exchanges and refunds.
- Managed cash register transactions accurately and efficiently.
- Processed orders accurately and efficiently using a POS system.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Graduate Diploma in Business (Finance & Marketing) - Business Administration
NorthTec
Northland, NZ03-2020
MBA - Business Administration
LPU
India08-2017
BBA - Business Administration
Business School
India08-2015
Skills
- Credit assessment
- Loan documentation
- Financial analysis
- Customer service
- Database management
- Regulatory compliance
- Time management
- Cash handling expert
- Reliable
Certification
- Certified as a health and safety representative
- Certified as a dangerous goods representative
- Certified as Hazard Management
Timeline
Loan Officer
Profile Finance
03.2024 - 06.2025
Sales Supervisor (Weekends)
Michael Hill
05.2022 - 05.2023
Administrator
Post Haste Couriers
06.2021 - 02.2024
Graduate Diploma in Business (Finance & Marketing) - Business Administration
NorthTec
MBA - Business Administration
LPU
BBA - Business Administration
Business School
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