Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

SHALINI RANA

Manukau,Auckland

Summary

I'm known for detail oriented, well organized, can juggle multiple task at once, have experience working under pressure and yet delivering desired results to the company, creative (have handled complex workload and still always tried to find creative way to fix the problem), Energetic and ready to learn new skills, Good Trainer (have trained many people who are new to industry), patient and team player (I know how to distribute the task among colleagues so that everyone can take ownership of their work and finish the project within time)

Overview

12
12
years of professional experience

Work History

Customer Service Representative

HTV Blue Mountain
03.2021 - Current
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Trained new personnel regarding company operations, policies and services.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and backed up other customer service managers.
  • Placing stock order via:- website, on application and through phone calls

Data Correction Officer

TIMG
02.2021 - Current
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Ran errands and provided general office support in a professional environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Checking and Validating data in accordance with the standard operating procedures
  • Applying Tikanga and TeReo when reviewing responses
  • Being proactive and taking ownership with an accurate resolution of iwi coding of responses
  • Repairing data within the agreed timeframe and service level agreement
  • Engaging with internal stakeholders and working collaboratively to resolve issues

CSR

Compass Group Management
11.2021 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Store Safety Lead

BP Connect
Tauranga , Bay Of Plenty
09.2018 - 03.2020
  • Taking care of the safety of staff and store by checking hazards
  • Checking safety pendants, fire alarms, panic buttons and fog canon
  • Train staff about their safety and what needs to be done at the time of an emergency
  • Making sure staff is following all the rules and protocols what is required for maintaining staff, customers and store safety
  • Get ready the store for compliance check

Technical Support Specialist

247 Support Experts
03.2014 - 04.2016


  • Pitching Sales to customers
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve issues remotely on computers, printers, internet connections, reboots
  • Upgrading and Updating Customer's information on CRMs
  • Perform troubleshooting on Customer's Computer(American Clients)remotely using LogMeIn software
  • Interact with customers using chatting software while on call or while working on their computer to answer their query upto their expectations
  • Following standard procedures for proper escalation of unresolved issues to the escala experts
  • Prioritize and manage several open issues at one time(Multitasker)
  • Follow up with clients(according to 4 American Standard Time Zones)to ensure their IT systems are fully functional after troubleshooting
  • prepare accurate and timely reports
  • document technical knowledge in the form of notes and manuals
  • Ensure all issues are properly logged
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Promoted efficiency among departments with prompt resolution of system issues.

Sales Associate

Union Bank Of India
03.2011 - 11.2011
  • Greets and receives customers in a welcoming manner
  • Directing customers to goods and operating cash
  • Drives sales through engagement of customers, suggestive selling, and sharing product of knowledge
  • Documents sales by creating or updating customer profile records
  • processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
  • Alerts management of potential security issues
  • keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

Education

Master of Computer Application - Computer And Accounts

Uttarakhand Technical University
Uttarakhand , India
05.2014

Bachelor of Computer Application - Computer Engineering Technology

HBGU
Uttarakhand (India)
05.2008

Skills

  • Emotional intelligence
  • Sales Expertise
  • knowledge of CRMs
  • Conflict resolution skills
  • Numeracy Skills
  • Communication
  • Providing Complex information to tech-savvy Customers
  • Providing best customer service in timely manner
  • Teamwork (distributing task to each and every team member So, everyone can take ownership of their work and finish the project within deadline)
  • Good Trainer

Timeline

CSR

Compass Group Management
11.2021 - 05.2022

Customer Service Representative

HTV Blue Mountain
03.2021 - Current

Data Correction Officer

TIMG
02.2021 - Current

Store Safety Lead

BP Connect
09.2018 - 03.2020

Technical Support Specialist

247 Support Experts
03.2014 - 04.2016

Sales Associate

Union Bank Of India
03.2011 - 11.2011

Master of Computer Application - Computer And Accounts

Uttarakhand Technical University

Bachelor of Computer Application - Computer Engineering Technology

HBGU

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