Shalka Negi
Christchurch,New Zealand
Summary
Dynamic and results-oriented professional with a proven track record at Pita Pit, enhancing customer satisfaction through empathetic assistance and exceptional service. Adept at fostering positive relationships and solving problems creatively, I excel in fast-paced environments and am committed to continuous learning. My effective communication and interpersonal skills support team and customer success. Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Pita Pit
Hornby, CANTERBURY
01.2023 - 04.2024
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided solutions to customer queries through active engagement.
- Cultivated strong customer relationships by delivering personalized assistance.
- Delivered valuable insights on services and products to aid customer decisions.
- Developed solutions tailored to customer requirements through cross-departmental cooperation.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Assistant Manager
Snow Bird Adventures
Kullu, INDIA
03.2016 - 05.2018
- Kept abreast of new company products and services.
- Developed and oversaw budgets for travel, training, and team-building activities.
- Addressed customer service inquiries efficiently.
- Initiated procedures to track customer satisfaction levels.
- Handled customer issues that required higher-level intervention.
- Communicated regularly with customers to gain insights into their needs.
- Initiated conversations with customers using strong people skills.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Restaurant Team Member
Martins
Kullu, INDIA
03.2015 - 08.2016
- Ensured consistent customer satisfaction during peak business hours.
- Adhered to health regulations while ensuring safe food handling.
- Provided outstanding customer service with a positive attitude.
- Provided exceptional service to a high volume of daily customers.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Coordinated with hosts, bussers, and kitchen staff to ensure customer satisfaction.
- Expressed appreciation to guests upon arrival and departure.
Education
Bachelor of Arts - Journalism And Mass Communication
Goverment Degree College Kullu India
India10-2022
Skills
- Empathetic Assistance Provider
- Exceptional Customer Service
- Positive Work Adaptability
- Forward-Thinking Problem Solver
- Quick Learner with Training Capability
- Customer engagement
- Effective communication
- Interpersonal communication
- Dedicated to Assisting Others
- Adaptable in Fast-Paced Environments
- Supportive Team Member
Affiliations
- Assisted in providing care and support to individuals in need, further developing empathy and interpersonal skills.
- Passionate about helping others, cooking, and meditation to maintain mental and physical well-being.
Certification
- Diploma in Elderly care and caring for disabled. (online course)
- completing CPR,AED,and First Aid.(Online course)
- Also looking forward to complete NZ Healthcare and well being level 3 from tertiary college.(Christchurch)
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Care Representative
Pita Pit
01.2023 - 04.2024
Assistant Manager
Snow Bird Adventures
03.2016 - 05.2018
Restaurant Team Member
Martins
03.2015 - 08.2016
Bachelor of Arts - Journalism And Mass Communication
Goverment Degree College Kullu India
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