Shalom Kaho
Avondale,New Zealand
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and possesses the ability to quickly master new skills.
Overview
3
3
years of professional experience
Work History
Stock and Online Co-Ordinator
Seed Heritage
Ponsonby, Auckland
01.2023 - 01.2024
- Located merchandise from shelves and storage areas to fill orders.
- Accepted, processed and quickly filled orders.
- Followed proper packaging requirements depending on order size and type.
- Evaluated merchandise condition and accounted for items in system as well as stock adjusting faulty items after Managers approval.
- Found creative solutions to customer issues whilst maintaining the company's policies to exceed customer service expectations.
- Answered customer queries and worked alongside customer care to preserve high customer satisfaction levels.
- Approaching customers and engaging in conversation using effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Am solely responsible for processing refunds for Seed Heritage stores nation-wide.
Customer Service Representative
BP Connect Junction
Waterview/New Lynn, Auckland
01.2021 - 01.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Promotional Representative
The Generalist PR
, Auckland
01.2021 - 11.2022
- Built strong base of loyal customers through friendly interactions and professional engagement.
- Worked independently with minimal supervision, taking ownership for assignments.
- Created welcoming environment to entice customers to sample products.
- Researched products thoroughly to inform potential customers on items and promotions.
- Established and enforced sales goals to boost team success.
- Handled rejection professionally whilst maintaining a calm demeanor in difficult situations.
- Offered coupons and other incentives to increase sales.
- Prepared samples, arranged attractively and replenished supply.
- Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
Skills
- Technologically savvy
- Adaptive team player
- Problem-solving abilities
- Operating Procedures and Policies
- Customer Service
- Sales Statistics Analysis and Sales Quota Management
- Detail-Oriented
- Planogram Execution
- Staff Training
- Profitability Assessments
- Order Receiving
- Flexible Schedule
- POS Systems
- Verbal and Written Communication
- Shipping and Receiving Oversight
- Organizational Skills
- Complaint Resolution
Timeline
Stock and Online Co-Ordinator
Seed Heritage
01.2023 - 01.2024
Customer Service Representative
BP Connect Junction
01.2021 - 01.2023
Promotional Representative
The Generalist PR
01.2021 - 11.2022
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