Shalom Lino
Auckland
Summary
Dynamic Operational Manager with a proven track record at Cotton On Group, enhancing team productivity and customer satisfaction through effective communication and quality control. Skilled in project and budget management, I foster strong vendor relationships and lead employee training initiatives, driving impactful results and continuous improvement across operations. Managed diverse teams and streamlined processes to enhance productivity and consistently meet organizational goals.
Overview
5
5
years of professional experience
Work History
Operational Manager
Cotton On Group
11.2024 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Area Visual Merchandiser
Cotton On Group
08.2022 - 11.2024
- Generated positive media coverage for stores through eye-catching window displays that attracted passersby attention and interest from local publications.
- Managed budgets for visual merchandising projects, ensuring cost-effective solutions without sacrificing quality or impact.
- Maintained a comprehensive understanding of product lines and seasonal trends, enabling the creation of relevant and timely visual displays that resonated with customers.
- Trained retail staff in proper visual merchandising techniques, resulting in a consistent brand image across multiple locations.
- Increased sales revenue by developing and implementing effective sales strategies.
In-store Visual Merchandiser
Cotton On Group
11.2021 - 08.2022
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
Department Manager
Cotton On Group
10.2019 - 11.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
Bachelor of Arts - Event Management And Hospitality
Auckland University of Technology
Auckland, NZ12-2015
Skills
- Project management
- Budget management
- Quality control
- Vendor management
- Customer satisfaction
- Employee training
- Data analysis
- Team building
- Performance evaluation
- Operations management
- Visual merchandising
- Team leadership
Languages
Niuean
Native or Bilingual
Timeline
Operational Manager
Cotton On Group
11.2024 - Current
Area Visual Merchandiser
Cotton On Group
08.2022 - 11.2024
In-store Visual Merchandiser
Cotton On Group
11.2021 - 08.2022
Department Manager
Cotton On Group
10.2019 - 11.2021
Bachelor of Arts - Event Management And Hospitality
Auckland University of Technology
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