Shamaila Pervaiz
Auckland
Summary
An adaptable, conscientious and enthusiastic individual who is also hardworking and motivated. Confident and keen to learn as well as having excellent interpersonal skills. Possessing a 'can do' attitude and willingness to take on routine but essential tasks and looking to develop their career with a leading company. Keen to find a challenging position within a successful and dynamic organisation where I will be able to continue to develop my skills Great customer service & sales skills Reliable to Work Great in organisational & management skills Excellent planning Able to relate to people from various cultures Strong verbal & written communication skills Proficient in computer skills & online research Leadership qualities Coaching experience Account management Guideline creation and implementation Ability to multi-task Budget planning Decision-making abilities Excellent sense of business.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Pandora
Sylvia Park
01.2025 - 11.2025
- Led daily operations to ensure a seamless customer experience.
- Trained and mentored staff in product knowledge and sales techniques.
- Managed inventory levels and coordinated stock replenishment processes.
- Assisted in creating promotional displays and marketing initiatives.
- Monitored team performance and provided constructive feedback regularly.
- Implemented customer service protocols to address inquiries effectively.
- Collaborated with management on strategic planning and store goals.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
Manager
LoveMy Makeup
Mount Albert
01.2017 - 01.2020
- Met customer demands by tracking market changes and adapting strategies to match.
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
- Managed daily workloads by organising effective schedules and delegating tasks.
- Managed paperwork for business operations, personnel files, and legal requirements such as taxes and business permits.
- Monitored employee work to assess performance and identify knowledge gaps requiring retraining.
- Covered daily business requirements with well-organised schedule and properly delegated assignments.
- Trained staff in primary roles and strategies for exceeding goals each day.
- Developed talent from within to build cohesive and successful leadership team.
- Planned and executed strategies to increase business and drive profit growth.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Resolved issues based on thorough investigations of concerns.
Assistant Manager
Michael Hill
Auckland
01.2014 - 01.2016
- Supported budget development and forecasting with cost-saving measures and revenue enhancements.
- Helped senior managers run smooth operations by independently handling day-to-day requirements.
- Optimised inventory for maximum sales with minimum debt burden.
- Reviewed consumer trends and leveraged findings to forecast sales and inform purchasing requirements.
- Promoted products with successful sales based on effective planning, merchandising, and employee preparation.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Improved customer relations by smoothly handling escalated problems, consistently maintaining brand loyalty, and recapturing revenue opportunities.
- Met customer demands by tracking market changes and adapting strategies to match.
- Managed daily workloads by organising effective schedules and delegating tasks.
Manager
Fruit Land
Kelston
09.2007 - 11.2012
- Promoted company growth with profit-focused approaches centered on updating sales, service, and accounting operations.
- Directed business strategy, formulating and deploying policy improvements to continuously improve operations.
- Enhanced company's' long-term success, identifying optimal strategies and sourcing forward-thinking opportunities.
- Increased business revenue with strategic plans leveraging market and consumer knowledge, as well as industry trends and advances.
Manager
Semble Cars LTD
New Lynn
01.2004 - 08.2010
- Managed paperwork for business operations, personnel files, and legal requirements such as taxes and business permits.
- Planned and executed strategies to increase business and drive profit growth.
- Trained staff in primary roles and strategies for exceeding goals each day.
- Developed talent from within to build cohesive and successful leadership team.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Captured consistent customer sales with friendly, knowledgeable support.
- Drove sales success by building displays and merchandising attractive arrangements.
- Verified sales prices and processed cash or credit payments to complete sales.
- Greeted customers and asked open-ended questions to assess needs.
Education
Business Management -
NZIE
AucklandBeauty Therapist -
Elite International School of Beauty
AucklandSkills
- Customer service
- Sales
- Organisational skills
- Management skills
- Planning
- Cultural awareness
- Verbal communication
- Written communication
- Computer skills
- Online research
- Leadership
- Coaching
- Account management
- Guideline creation
- Implementation
- Multi-tasking
- Budget planning
- Decision-making
- Business acumen
- Sales leadership
- Public relations
- Stock control
- Business development
- Issue resolution
- Staff leadership
- Team management
- Problem solving
- Time management
References
References available upon request.
Timeline
Assistant Manager
Pandora
01.2025 - 11.2025
Manager
LoveMy Makeup
01.2017 - 01.2020
Assistant Manager
Michael Hill
01.2014 - 01.2016
Manager
Fruit Land
09.2007 - 11.2012
Manager
Semble Cars LTD
01.2004 - 08.2010
Business Management -
NZIE
Beauty Therapist -
Elite International School of Beauty