Shambhavi Sanghishetty

• Managed pre-screening activities including verifying visa status, eligibility, and required documentation.
• Maintained candidate records and applicant information using Google Sheets and internal databases.
• Shortlisted suitable candidates and shared profiles with the Business Development Manager based on role requirements.
• Managed visitor registrations, scheduling and daily office administration.

• Supported Pinterest enterprise advertisers by resolving campaign and business account issues.
• Performed validation checks across campaigns (tracking tags, URLs, creatives and budgets).
• Created weekly performance reporting templates improving visibility for high-spend campaigns.
• Documented processes and SOPs and delivered onboarding training for new employees.
• Coordinated with product, operations and learning teams to enhance standard workflows and reduce errors.
• Trained team members and supported knowledge-sharing initiatives across the department.

• Led customer support operations for Shopify-based e-commerce clients.
• Handled escalations and coached support staff to ensure quality service delivery.
• Developed standard email response templates and knowledge libraries to reduce resolution time.
• Monitored support KPIs and trained team members to improve accuracy and efficiency.

• Conducted outbound communication and onboarding for new driver-partners as part of Top-of-the-Funnel operations.
• Assisted drivers with vehicle leasing options through external partners; provided process guidance and support.
• Provided support to riders across Southeast Asia and North Asia, resolving ticket-based issues.
• Managed corporate support tickets under Uber for Business for organisations such as Deloitte.
• Created training materials and conducted onboarding sessions for new employees including accessibility training.

• Provided customer support via email and phone for marketplace and order-related issues.
• Achieved performance metrics for quality, response time, and resolution accuracy during peak retail season.

Created SEO-optimised articles using keyword research and ranking strategies for education content.

Contributed to improved website visibility through targeted content development.