Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shameena Peer

35 Ava Street,Petone

Summary

A highly motivated and results-oriented individual with experience in both hospitality management and fines collection. Skilled in team leadership, customer service, and operational efficiency, with a strong track record of managing high-pressure situations and ensuring compliance. Known for approachability, fostering positive team dynamics, and delivering exceptional service. Proven expertise in training, mentoring, and driving performance improvements to align with the business goals, and maximize productivity.

Overview

15
15
years of professional experience

Work History

Collection Registry Officer

Ministry Of Justice
08.2023 - Current
  • As a Collection Registry Officer, I oversaw fines and fees collection, maintained accurate records, and collaborated with legal teams.
  • Demonstrated strong customer service, adaptability, and solution-focused decision-making.
  • Managed tracking and enforcement of financial obligations, ensuring compliance with legal requirements.
  • Implemented communication strategies to engage individuals with outstanding payments.
  • Maintained accurate records for accountability in financial transactions.
  • Collaborated with legal teams to initiate enforcement actions when necessary.
  • Contributed to the effective functioning of the justice system through diligent management of financial transactions, and adherence to regulatory frameworks.
  • Made informed decisions by analyzing presented information, considering relevant circumstances, and evaluating available courses of action.
  • Organized and executed fines, reparations, and payment schedules.
  • Implemented alternative sentencing orders.
  • Compiled comprehensive reports and provided insightful recommendations to judges on individuals' financial capabilities for meeting payment obligations.
  • Revised and finalized health and safety phone check-in procedures for bailiffs.
  • Ensured that prompt action alerts were triggered when necessary.
  • Utilized Deputy Registrar powers in alignment with legislative and ministry stipulations.
  • Partnered with new team members to ensure a clear understanding of the fines process, offering constructive feedback to support their growth. Organized and provided all necessary paperwork, facilitating a smooth and efficient onboarding experience.
  • As acting Team Manager, I oversaw daily operations, ensuring adherence to policies and service standards. I demonstrated strong leadership, multitasking, and time management skills while monitoring team performance and providing ongoing support with excellent communication skills.
  • Responded promptly and professionally to customer complaints or queries via phone or email.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.

Front of House Professional

Chipmunks Playland & Cafe
05.2022 - 12.2022
  • Customer-oriented Front of House professional with excellent people skills.
  • Possesses a solid understanding of rides and children's play equipment, along with a strong emphasis on safety knowledge.
  • Ensured cleanliness and optimal functionality of all play equipment.
  • Successfully managed daily opening and closing procedures of the store.
  • Efficiently handled front desk operations, including guest registrations, payments, and food orders.
  • Effectively scheduled and organized birthday parties.
  • Prepared healthy snacks and food in strict adherence to current food and safety guidelines.
  • Maintained a vibrant, clean, and well-organized environment consistently.
  • Greeted guests upon arrival, providing a warm and welcoming atmosphere.
  • Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
  • Ensured that all payments were collected properly before releasing orders.
  • Worked with managers to report and resolve customer issues or concerns.
  • Effectively multitasked within fast-paced environment.

Customer Service Professional

Kanama Kopi Kadai
01.2020 - 10.2022
  • Efficiently took customer orders, offered recommendations, and presented daily specials.
  • Ensured prompt service and delivery of food and beverages to guests.
  • Collaborated with the kitchen team to promptly address customer issues.
  • Prioritized customer satisfaction and safety of all patrons, and staff.
  • Completed thorough training in proper food handling techniques.
  • Organized and promoted special events to drive revenue.
  • Actively participated in sales incentives to boost venue promotion.
  • Provided exceptional care for guests with special needs.
  • Maintained updated menu knowledge, and offered recommendations.
  • Ensured compliance with applicable laws and regulations related to customer service operations.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Service Staff

Sambal Malaysian Restaurant
10.2019 - 04.2020
  • Delivered exceptional, friendly, and efficient service.
  • Anticipated and addressed guests' service needs skillfully.
  • Maintained high quality standards, and adhered to expectations.
  • Proactively suggested additional items to boost restaurant sales.
  • Possessed comprehensive knowledge of menu items, garnishes, ingredients, and preparation methods.

Pre-Primary Montessori Teacher

The Fondation School
Bangalore, India
01.2015 - 01.2017
  • Company Overview: Bangalore, India.
  • Managed a structured, stimulating classroom with responsibility in all areas of teaching, assessment, and coordination of academic and social activities.
  • Created a fun, warm, and exciting atmosphere where children play and learn while strengthening skills in areas of fine and gross motor development, math, reading, and writing readiness, and acclimating to daily routines and school development.
  • Develop age-appropriate thematic lesson plans to aid children's learning.
  • Fostered a child-focused classroom environment.
  • Conducted meetings with the teaching faculty and parents to track child development.
  • Bangalore, India.

Pre-Primary Montessori Teacher and Trainer

Chitrakoota Educational Visions
Bangalore, India
01.2010 - 01.2013
  • Company Overview: Bangalore, India
  • Managed a structured, stimulating classroom with responsibility in all areas of teaching, assessment, and coordination of academic and social activities.
  • Created a fun, warm, and exciting atmosphere where children play and learn while strengthening skills in areas of fine and gross motor development, math, reading, and writing readiness, and acclimating to daily routines and school development.
  • Develop age-appropriate thematic lesson plans to aid children's learning.
  • Fostered a child-focused classroom environment.
  • Conducted meetings with the teaching faculty and parents to track child development.
  • Bangalore, India

Education

Bachelor of Commerce -

Bangalore University
India
01.2010

Skills

  • Exemplary interpersonal skills
  • High responsibility
  • Reliability
  • Proficient in cash handling
  • Strong drive for acquiring new knowledge
  • Rapidly adapts and learns new concepts
  • Effective mentorship and guidance
  • Thrives in high-pressure situations
  • Effective communication
  • Teamwork and collaboration
  • Multitasking capacity
  • Analytical thinking

References

Available upon request

Timeline

Collection Registry Officer

Ministry Of Justice
08.2023 - Current

Front of House Professional

Chipmunks Playland & Cafe
05.2022 - 12.2022

Customer Service Professional

Kanama Kopi Kadai
01.2020 - 10.2022

Service Staff

Sambal Malaysian Restaurant
10.2019 - 04.2020

Pre-Primary Montessori Teacher

The Fondation School
01.2015 - 01.2017

Pre-Primary Montessori Teacher and Trainer

Chitrakoota Educational Visions
01.2010 - 01.2013

Bachelor of Commerce -

Bangalore University

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Shameena Peer