Shamis Abaid

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Collaborated with other departments to optimize warehouse operations and keep production high.
• manage and maintain warehouse inventory using our WMS software MIMS.
• Assist in developing monthly KPIS for our customers
• Assisting with returns and exchanges to restore customer confidence and prevent loss of business.

Vineonline Oct. 2023 – Present Customer Service Representative (hybrid) Auckland, NZ Key Responsibilities:

▪ Provide comprehensive customer support by handling inbound calls to address inquiries related to site navigation, product details, shipping processes, and issue resolution.

▪ Engage in proactive sales activities, identifying opportunities to recommend and sell products tailored to customer needs.

▪ Utilise a variety of database applications including Zendesk, MasterData and Unleashed to manage customer information, track support tickets, and process orders.

▪ Perform data entry tasks, ensuring accurate and up-to-date customer and product information across multiple platforms.

▪ Coordinate with sales and logistics teams to process orders efficiently, including handling sales processing and conducting investigations into shipping discrepancies or delays.

Projects:

▪ Assisted in a data analysis project, using Tableau to sift through large datasets to create visualisations and presentations.

• Provided exceptional customer service by assisting customers with inquiries and purchases.
• Managed inventory restocking and ensured proper display of fresh produce and gourmet products.
• Handled cash register transactions and processed payments accurately.
• Collaborated with team members to maintain a clean and organized store environment.