Shams Jan

• Management of IAM & PAM Managed Services for a government client
• Working with Senior stakeholders to produce efficient solutions for the business and implement new strategies
• Project & Engagement Management
• Rectifying security vulnerabilities identified during design and implementation
• Working directly with partners in a diverse team structure, designing and deploying Identity and Access Management strategies and solutions across a variety of platforms at a global scale
• Designed, implemented and maintained security systems and controls.
• Mentored junior employees in departmental activities and procedures.
• Security advisor to provide strategic direction in leading activities in support of Identity Lifecycle management tools & technologies and enterprise security objectives.
• Analyzed system risk to identify and implement appropriate security countermeasures.
• Made recommendations to improve security procedures and systems

Acting Manager

• Management of IAM & PAM Managed Services for a government client
• Working with Senior stakeholders to produce efficient solutions for the business and implement new strategies
• Rectifying security vulnerabilities identified during design and implementation
• Working directly with partners in a diverse team structure, designing and deploying Identity and Access Management strategies and solutions across a variety of platforms at a global scale
• Designed, implemented and maintained security systems and controls.
• Mentored junior employees in departmental activities and procedures.
• Security advisor to provide strategic direction in leading activities in support of Identity Lifecycle management tools & technologies and enterprise security objectives.
• Analyzed system risk to identify and implement appropriate security countermeasures.
• Made recommendations to improve security procedures and systems.

Identity Access Management Support Specialist

• Managing and evaluating system access across a government agency Work to continue improvement of provision processes & operations System design, integration, and installation
• Triaging all incoming support requests
• Maintaining a knowledge base with known issues and fixes
• Investigating and resolving raised tickets in a timely manner
• Conducting system health and performance checks.
• Performing business-as-usual operations and systems administration tasks related to proposed solutions.
• Producing weekly and monthly reporting and stakeholder review and approval.
• Achieving quality outcomes in a high-performance team. Stakeholder management and working effectively in a diverse team and with key stakeholders.

Level 2 & 3 technical support

• System administration and user management (creation/deletion of account)
• Respond to user support requests & issues, including support for user applications and use of conferring & projection systems
• Provide user training in OS, applications (ad hoc or scheduled) and developing online training resources
• Managing user policies and services including troubleshooting (Active directory and LAN Networking)

Level 1 & 2 Technical Support

• System administration and user management (creation/deletion of account)
• Supporting Managed Services clients with technical enquiries and support.
• Respond to user support requests & issues, including support of user applications and use of conferring & projection systems
• Provide user training in OS, applications (ad hoc or scheduled) and developing online training resources
• Managing user policies and services including troubleshooting (Active directory and LAN Networking)

Team leader of the onsite HP team

• Recognized for achieving record-breaking completion targets
• Creating an inspiring team environment for 10 engineers, with an open communication culture
• Delegating tasks and overseeing the day-to-day operation

Certified engineer for Dell, HP and Lenovo Computers

• Technical IT support for end users
• Identifying problems and coordinating corrective action
• Assisting senior engineers and escalating tickets as required
• Fixing hardware issues and replacing parts as required
• Onsite Repairs and assistance to end users.

Provides security services including governance and compliance

• Working with Starship Hospital to gather data on credit card transaction pathways and processes
• Producing data flow diagrams and network diagrams
• Creating recommendations & implementing changes on the software for encryption and secure data removal
• Presenting safe practices under a PCI-compliant environment
• Managing user policies and services including troubleshooting (Active directory and LAN Networking)