Shanade Varley
Tokoroa,South Waikato
Summary
With my experience as the Online Manager at Tokoroa Woolworths, I successfully assumed the role last year and gained valuable insights. Leading a large team has presented various challenges, but I have discovered that it requires a balance of empathy and assertiveness. Recognizing that everyone faces their own struggles, I have effectively guided my team by being understanding yet firm. Since joining the company in 2017 as an online driver and advancing to a supervisor, I have fostered strong community relationships through outstanding customer service.
Overview
7
7
years of professional experience
Work History
Online Manager
Woolworths
09.2018 - Current
- Followed precise directives to accurately pick customer shopping items.
- Organized customer shopping bags for correct delivery and pickup locations.
- Ensured availability of alternatives by notifying customers about out-of-stock products.
- Following up on complaints when customers are missing product or not satisfied with their order
- Organising the work area to make sure everything works efficiently
- Packing the vehicle in the correct order it will be delivered
- Following strict time constraints to deliver the freshest products
- Led team of 20 to ensure job completion with efficiency.
- Overseeing allocation of employee shifts.
- Ensured timely arrival of all deliveries.
Education
NCEA level 1, 2 and 3 -
Putaruru College
01.2008
Skills
- Motivated team player
- Employee relations
- Excellent customer service skills
- Reliable
- Excellent communication skills
- Punctual
- Active listening skills
- Problem solver
- Work unsupervised
- Basic computing skills
Personal Information
- Place of Birth: Rotorua
- Date of Birth: 10/08/90
- Marital Status: De Facto
Children
- 13
- 8
- 5
Timeline
Online Manager
Woolworths
09.2018 - Current
NCEA level 1, 2 and 3 -
Putaruru College
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