Shanaia Komene-Broughton

I started at Glassons as a part timer in 2022 and have worked my way up to now being the Assistant Manager of the store. I thoroughly enjoy my job but am looking for a change of scenery.

• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Collaborated with management on developing strategic plans for achieving business goals.
• Created reports on sales trends, inventory levels, and financial data.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Educated customers on menu items, product ingredients and nutritional values.
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Restocked kitchen supplies including food products and utensils.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Provided excellent customer service to maintain a positive atmosphere for guests.
• Adhered to health department regulations regarding food handling procedures.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Resolved customer complaints in a professional manner.

• Performed cashier duties such as taking orders, collecting payments and providing change.
• Restocked kitchen supplies including food products and utensils.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Assisted in the preparation of food items such as sandwiches, salads and Kebabs.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Provided excellent customer service to maintain a positive atmosphere for guests.
• Adhered to health department regulations regarding food handling procedures.