Summary
Overview
Work History
Education
Skills
Certifications
References
Languages
Timeline
Generic
Shanaia Komene-Broughton

Shanaia Komene-Broughton

Lower Hutt,Wellington

Summary

Experienced sales professional with a strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication. Skills include customer service, inventory management, and sales techniques.

Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Casual Sales Assistant

General Pants
11.2024 - Current
  • Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
  • Maintained cleanliness of the sales floor area at all times.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Informed customers about current promotions and discounts.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Seasonal Worker

Pandora
11.2024 - 01.2025
  • Greeted customers entering the store and answered inquiries.
  • Replenished items on shelves as needed to maintain adequate supply levels.
  • Processed returns and exchanges according to company policy.
  • Provided excellent customer service at all times.
  • Communicated effectively with other staff members about customer needs.

Assistant Manager

Glassons
08.2022 - 08.2024
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Crew Member

McDonalds
03.2022 - 06.2022
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked kitchen supplies including food products and utensils.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Warmly greeted customers to promote great customer service and positive ordering experience.

Crew Member

Cafe Anatolia
04.2021 - 01.2022
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

Level 4 Certificate in Flight Attending -

New Zealand School of Tourism
Wellington
12-2024

Level 4 Certificate Beauty Therapy -

Wellington Institute of Technology
Petone
11-2022

High School Diploma -

Waiopehu College
Levin
12-2021

Level 3 Skin Care And Make Up -

UCOL
Palmerston North
11-2021

Skills

  • Customer service
  • Visual merchandising
  • Sales performance
  • Product knowledge
  • Effective communication
  • Opening and closing procedures
  • Sales target achievement
  • Upselling strategies
  • Goal oriented
  • Time Management

Certifications

Full License

Flight Attending Level 4 Certificate

Beauty Therapy Level 4 Certificate

Make up and Skin Care Level 3 Certificate

First Aid Certificate

Level 3 Certificate in Security

Basic Human Nutrition Certificate

References

Carmen Jones

Branch Manager at General Pants

020 4025 4686

Patricia Iu

Former employee at Glassons

021 229 6958

Languages

English
Professional Working
Maori
Limited Working

Timeline

Casual Sales Assistant

General Pants
11.2024 - Current

Seasonal Worker

Pandora
11.2024 - 01.2025

Assistant Manager

Glassons
08.2022 - 08.2024

Crew Member

McDonalds
03.2022 - 06.2022

Crew Member

Cafe Anatolia
04.2021 - 01.2022

Level 4 Certificate in Flight Attending -

New Zealand School of Tourism

Level 4 Certificate Beauty Therapy -

Wellington Institute of Technology

High School Diploma -

Waiopehu College

Level 3 Skin Care And Make Up -

UCOL

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Shanaia Komene-Broughton