Shane Chen
Wellington
Summary
Professional retail worker with significant experience in customer service and point-of-sale systems. Adept at maintaining smooth and efficient operations by accurately handling transactions and assisting customers with inquiries. Strong focus on teamwork, reliability, and adaptability to meet changing needs. Skilled in managing inventory, ensuring product availability, and creating positive shopping experience for all customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Checkout Operator
New World Supermarket
08.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and reconciled discrepancies daily.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new operators on checkout procedures and customer service standards.
Quality Assurance
Kraft Heinz Watties, NZ
11.2023 - 05.2024
- Implemented quality assurance procedures to identify and resolve issues before products reached the market.
- Maintained detailed records of quality control checks and reported findings to supervisors.
Kiwifruit Condition Check
Apata Group Ltd.
04.2023 - 09.2023
- Ensure that all kiwifruit meets the company’s quality standards and specifications.
- Identify and segregate fruits that do not meet quality standards for further analysis or disposal.
- Maintain detailed records of inspections, including the date, time, and results of each check.
Customer Service Manager
JW PEI
03.2021 - 03.2023
- Led customer service team to enhance response times and improve overall satisfaction.
- Analyzed customer feedback to identify trends and drive process improvements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor - English literature
Hunan Women’s University
01.2019
Skills
- Working under pressure
- Team work
- Operating cash registers
- Dealing with customer complaints
- Team contribution
Certification
LCQ, Forklift Certificate, Photography, Graphic Design
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
Checkout Operator
New World Supermarket
08.2024 - Current
Quality Assurance
Kraft Heinz Watties, NZ
11.2023 - 05.2024
Kiwifruit Condition Check
Apata Group Ltd.
04.2023 - 09.2023
Customer Service Manager
JW PEI
03.2021 - 03.2023
Bachelor - English literature
Hunan Women’s University
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