Summary
Overview
Work History
Education
Skills
References
Timeline
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Shane Fairbrother

Napier,New Zealand

Summary

Dynamic sales professional with a proven track record at Morgan Furniture, excelling in customer service and product merchandising. Skilled in staff management and employee coaching, I effectively enhanced showroom appeal and customer satisfaction. Committed to operational efficiency and continuous learning, I thrive in team environments while driving results.

Overview

17
17
years of professional experience

Work History

Sales Associate

Morgan Furniture
Napier, New Zealand
08.2024 - Current
  • Guided customers in selecting furniture aligned with needs and preferences.
  • Maintained showroom displays to enhance visual appeal and accessibility.
  • Educated customers on product features, warranty options, and maintenance guidelines.

Customer Services Officer

Inland Revenue
Napier, New Zealand
11.2023 - 07.2024
  • Was the first point of contact for a large number of their customers, answering calls and emails among other kinds of correspondence.
  • Assisted clients with online services and account maintenance tasks.
  • Maintained accurate records of customer interactions and transactions.

Assistant Store Manager

Kathmandu
Napier, New Zealand
05.2023 - 11.2023
  • Assisted in managing daily store operations and staff scheduling.
  • Trained new team members on customer service standards and product knowledge.
  • Supported inventory management through stock replenishment and organization.

Store Manager

EB Games
Napier
07.2008 - 04.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established customer service standards and monitored staff compliance.

Education

6th Form Certificate -

Freyberg High School
Palmerston North, New Zealand
01.1995

Skills

  • Positive Attitude
  • Good Communication
  • Staff Management
  • Employee Coaching and Motivation
  • Customer Service
  • PnL and KPI Monitoring
  • Managing Operations and Efficiency
  • Inventory Control and Loss Prevention
  • Product Merchandising
  • Work Well Within A Team
  • Willingness To Learn
  • Great At Planning And Organizing

References

Available on request.

Timeline

Sales Associate

Morgan Furniture
08.2024 - Current

Customer Services Officer

Inland Revenue
11.2023 - 07.2024

Assistant Store Manager

Kathmandu
05.2023 - 11.2023

Store Manager

EB Games
07.2008 - 04.2023

6th Form Certificate -

Freyberg High School

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Shane Fairbrother