Shane Glendining
Mornington, Dunedin
Summary
Dynamic Sales and Account Manager with a proven track record at Certa Solutions, excelling in operational efficiency and client relationship management. Adept at production planning and streamlining processes, driving sustained growth and loyalty through exceptional service and strategic communication.
Overview
17
17
years of professional experience
Work History
Sales and Account Manager
Certa Solutions
03.2016 - 11.2024
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Managed portfolio of hundreds of accounts totaling $1.2m in sales.
- Anticipated clients' needs by staying in touch on regular basis.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of productsservices.
Sales and Office Manager
Wickliffe Limited
02.2012 - 03.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Representative
Taieri Print
10.2009 - 02.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Assistant Production Manager
Southern Colour Print
06.2007 - 10.2009
- Assisted in reducing production costs by streamlining processes and eliminating waste.
- Successfully managed production activities to achieve on-time shipment of orders.
- Established position requirements, schedules and production team processes.
- Collaborated with procurement teams to ensure timely delivery of materials needed for ongoing production demands.
- Supported continuous improvement initiatives, leading to greater overall productivity across the organization.
- Completed and recorded recycling and rework documentation with high degree of accuracy.
Education
Bachelor Of Commerce - Accounting
University of Otago, 1990-92, 1996-7
Timaru Boys High School 1985-89
Skills
- Operational efficiency
- Deadline oriented
- Health and safety regulations
- Production planning
- Material sourcing
- Lean manufacturing
- Scheduling expertise
Transferrable Skills
- Client and Account Management.
- Sales, customer service.
- Class 1 Driver's licence, with F endorsed OSH. Long distance driving.
- Attention to detail, problem solving.
- Listening, empathy, customer focus.
Outside of Work
Avid squash player, for 30+ years.
Proud parent and grandparent.
Referees
- Paul Johnson, 027 222 6856, win.win.pj@gmail.com
- Rodney Adams, 022 312 9862, rodneyada@gmail.com
- Jeff Gamble, 027 565 6154,
Timeline
Sales and Account Manager
Certa Solutions
03.2016 - 11.2024
Sales and Office Manager
Wickliffe Limited
02.2012 - 03.2016
Sales Representative
Taieri Print
10.2009 - 02.2012
Assistant Production Manager
Southern Colour Print
06.2007 - 10.2009
Timaru Boys High School 1985-89
Bachelor Of Commerce - Accounting
University of Otago, 1990-92, 1996-7
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