Shane Hinton
Auckland
Summary
Pragmatic professional with solid experience in risk, compliance, remediation and assurance leadership roles. Adept at managing ambiguity associated with new regulatory regimes, improving processes and operational resilience, and assisting organisations to achieve their strategic goals. Skilled in problem-solving, behaviour-led change and stakeholder relations. Collaborative leadership style ensures high engagement across a broad range of stakeholders.
My key points of difference include:
- Practical risk management tools: possessing a broad range of qualitative techniques that support achievement of strategy. These can be applied based on the relative capability, resources and risk maturity of the organisation;
- Behaviour-led change: collaborate to understand and reinforce organisational culture while aligning key risk culture traits are built into all process improvements and /or change initiatives;
- Assurance effective: ensuring robust and efficient assurance at business, organisational and governance levels. Partnering at all levels to provide assurance confidence ("no surprises" approach);
- Regulator respectful: keeping ahead of the regulatory reform curve and forming high trust and transparent relationships with regulators and key stakeholders;
- Business responsible, risk supported: effectively partner with the business so they are accountable and understand their own responsibilities while assisting by providing support and training required.
Overview
15
15
years of professional experience
Work History
Head of Risk
Generate KiwiSaver
05.2021 - Current
- A newly created role with responsibility for developing and maintaining an appropriate Enterprise Risk Management framework for a fund manager.
- Collaborated with industry peers to provide feedback to regulators and develop frameworks for newly created Climate Risk and Liquidity Risk regimes..
- The development of a Risk Management framework has included the identification of key risks, determining risk appetite and tolerance, creating and coordinating a Conduct Risk framework, developing and undertaking Project risk assessments.
- Developing and streamlined risk and compliance reporting processes, ensuring effective communication of critical information to stakeholders.
- Monitored industry trends and updated executive teams on relevant developments impacting business operations.
- Evaluated emerging risks, initiating preventive measures to safeguard organizational operations.
- Partnered with IT department to assess and mitigate technology-related risks, safeguarding the organization''s digital assets and infrastructure.
- The role chairs and coordinates the Board Risk Management & Compliance Committee.
Senior Risk & Compliance Specialist
Milford Asset Management
01.2021 - 05.2021
- A short-term contract role helping manage and facilitate the delivery of improved risk and compliance management for a fund manager.
- Primary responsibility involved assisting the business units to develop and maintain an effective risk control environment (risk registers, key controls) with necessary systems and processes to manage and report operational and conduct risk and compliance.
- Developed and presented various risk management papers for both executive and Board level risk committees including Enterprise Risk Dashboards and Risk & Compliance Scorecards.
- Procure and implement a Governance, Risk & Compliance (GRC) system to replace various manual processes and reporting.
Senior Manager Financial Services Conduct Review Programme (FSCRP)
Westpac
08.2019 - 12.2020
- A contract role responsible for leading the Westpac Life (WLL) response to regulatory reviews addressing conduct and culture reporting to the Executive General Manager Customer Outcomes.
- The role helps deliver strategic outcomes and the specific work encapsulated in the WLL FSCRP work streams as well as oversight and reporting of both the work streams and Systematic Review Programme to the WLL Regulatory Insights Risk Oversight Committee (executive) and WLL Board.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Engagement and reporting updates to two separate regulators (both the FMA and RBNZ).
Head of Risk & Controls
Tower Insurance
05.2016 - 06.2019
- The role managed 2nd Line risk (see responsibilities under Head of Risk & Compliance role below) and internal audit function and reported to the Chief Risk Officer with a dotted line to the Chair of the Board Audit & Risk Committee.
- The role had responsibility for 3 staff.
- Coordinated the various phases of complicated remediation projects.
- Created the Pacific Quality Assurance function (2 staff) and the Internal Audit function (external consultant).
- This involved coordinating all internal audit engagements, fieldwork and reporting including the selection and management of outsource providers as required.
Head of Risk & Compliance
Tower Insurance
06.2014 - 05.2016
- The role was responsible for all aspects of risk, compliance and quality assurance, and reported to the Chief Financial Officer with a dotted line to the Chair of the Board Audit & Risk Committee.
- This involved leading seven staff across three functions.
- In addition to the Risk & Controls responsibilities (above), the role also led the Compliance function along with two separate Quality Assurance teams covering both Sales and Claims.
- Primary responsibilities included embedding the Enterprise Risk Management approach including the development of risk appetite statements and associated risk tolerances, measuring and improving risk culture, facilitating risk workshops, and monitoring and reporting on risk maturity.
- Regular liaison with the regulator, the Reserve Bank of New Zealand (RBNZ).
- The role was also responsible for the fraud framework including coordination of incoming Whistle-blower allegations.
- Business Continuity includes coordination of the Crisis Management Team, emergency response and coordination in relation to business plans and IT disaster recovery.
- Self-motivated, with a strong sense of personal responsibility.
Business Risk Consultant
Vector
08.2013 - 06.2014
- A contract role responsible for delivery of Enterprise Risk Management (ERM) maturity work items aligned to the ERM framework, reporting to the Chief Risk Officer.
- Vector is a publicly listed utilities company offering services in electricity distribution, gas production / transmission / distribution, and fibre network.
- Key responsibilities including assisting with the development of risk appetite, developing and implementing a fraud framework, reviewing crisis management effectiveness, and assisting with risk profiling.
Enterprise Risk Manager
Insurance Australia Group (IAG)
08.2009 - 06.2013
- The role was responsible for working with executives and their leadership teams to develop, implement and embed a risk management framework compliant with new regulation, reporting to the General Counsel.
- This involved leading three staff across three functions.
- Collaborated with cross-functional teams to establish effective risk management practices across all business units.
- Responsible for various aspects of operational risk including fraud, physical security, project and change risk management, business continuity and crisis management.
- Coordinated Executive Crisis Management Team across both Christchurch earthquake events, including leadership of business continuity response from Christchurch.
- Identified opportunities for process improvement and continuous improvement, encouraging feedback from employees to identify areas for enhancement.
Education
Bachelor of Commerce - Accounting And Commercial Law
University of Auckland
Auckland, NZPost-graduate Diploma in Business - Finance
University of Auckland
Auckland, NZSkills
- Enterprise Risk Management
- Climate Risk and Sustainability
- Liquidity Risk Management
- Governance, Risk, and Compliance
- Internal Controls
- Cybersecurity risk management
- Regulatory expertise
- Remediation
- Process improvement and process mapping
- Operational resilience and business continuity planning
Giving Back
- Epsom Normal Primary School, Trustee/Board Member (June 2013 - December 2018)
- Auckland Kindergarten Association, Board Member (November 2010 - July 2017), Chair of Audit & Risk Committee (November 2015 - July 2017)
Timeline
Head of Risk
Generate KiwiSaver
05.2021 - Current
Senior Risk & Compliance Specialist
Milford Asset Management
01.2021 - 05.2021
Senior Manager Financial Services Conduct Review Programme (FSCRP)
Westpac
08.2019 - 12.2020
Head of Risk & Controls
Tower Insurance
05.2016 - 06.2019
Head of Risk & Compliance
Tower Insurance
06.2014 - 05.2016
Business Risk Consultant
Vector
08.2013 - 06.2014
Enterprise Risk Manager
Insurance Australia Group (IAG)
08.2009 - 06.2013
Bachelor of Commerce - Accounting And Commercial Law
University of Auckland
Post-graduate Diploma in Business - Finance
University of Auckland