Summary
Overview
Work History
Education
Skills
Timeline
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Shane Leger

Waikanae,WGN

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

24
24
years of professional experience

Work History

Sales Consultant

New Windows & Doors
09.2021 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.

Technician

The Mower Shop Waikanae
01.2017 - 09.2021
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Organized work to meet demanding production goals.
  • Addressed routine equipment maintenance according to established schedule.
  • Tracked and recorded parts and labor costs related to each service call.

Salesperson

Andersons Outdoor Machinery
08.2010 - 12.2017
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Contractor

Self Employed
04.2003 - 08.2011
  • Hired and oversaw subcontractors to meet project needs.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Collaborated with clients to define project requirements and deliverables.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Consulted with customers to assess needs and propose optimal solutions.

Mechanic

Dakin Auto Services
01.2000 - 12.2003
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Disassembled defective parts to make proper repairs.

Education

Waiopehu College
Levin, NZ

Skills

  • Customer Relationship Management
  • Contract Negotiation and Closing Tactics
  • Product and Service Knowledge
  • Inbound and Outbound Calling
  • Sales and Marketing
  • Account Reconciliation
  • Industry Trends

Timeline

Sales Consultant

New Windows & Doors
09.2021 - Current

Technician

The Mower Shop Waikanae
01.2017 - 09.2021

Salesperson

Andersons Outdoor Machinery
08.2010 - 12.2017

Contractor

Self Employed
04.2003 - 08.2011

Mechanic

Dakin Auto Services
01.2000 - 12.2003

Waiopehu College

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Shane Leger