Summary
Overview
Work History
Education
Skills
Timeline
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Shane Leger

Waikanae,Wellington

Summary

Dynamic and results-oriented professional with extensive experience in customer engagement and sales process improvement, notably at New Windows & Doors and Anderson's Outdoor Machinery. Excelled in building lasting client relationships and enhancing customer satisfaction through expert negotiation and up-selling. Proven track record in leveraging customer care and sales skills to drive business growth and client loyalty.

Overview

19
19
years of professional experience

Work History

Salesperson

New Windows & Doors
10.2021 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.


Small Engine Mechanic

The Mower Shop Waikanae
01.2019 - 12.2021
  • Contributed to a positive work environment by demonstrating a strong work ethic and dedication to customer satisfaction.
  • Provided excellent customer service, addressing concerns and answering technical questions regarding equipment maintenance and operation.
  • Increased knowledge of industry advancements through continuous professional development and training courses.
  • Delivered high-quality repair service, ensuring customer loyalty and repeat business.
  • Sold and installed auto mowers.

Sales Manager

Andersons Outdoor Machinery
01.2011 - 12.2019
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Owner

Shane Leger Contracting
04.2005 - 01.2011
  • Managed day-to-day business operations.

Education

Waiopehu College
Levin, NZ

No Degree - Gold Award - Service Technician

Husqvarna University
05.2016

No Degree - Gold Award - Salesperson

Husqvarna University
08.2015

Skills

  • Customer care
  • Customer Relationship Building
  • Customer Engagement
  • Sales process
  • Negotiation
  • Up-selling
  • Customer Service
  • Customer Relations
  • Sales Presentations
  • Product description
  • Interpersonal communication skills
  • Product and service knowledge

Timeline

Salesperson

New Windows & Doors
10.2021 - Current

Small Engine Mechanic

The Mower Shop Waikanae
01.2019 - 12.2021

Sales Manager

Andersons Outdoor Machinery
01.2011 - 12.2019

Owner

Shane Leger Contracting
04.2005 - 01.2011

Waiopehu College

No Degree - Gold Award - Service Technician

Husqvarna University

No Degree - Gold Award - Salesperson

Husqvarna University

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Shane Leger