Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shane McQuoid

Tauranga,BOP

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

15
15
years of professional experience

Work History

Manager

Woolworths Supermarket
01.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Express Tyres Shop Manager

Nicolson United
01.2020 - 12.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Created employee schedules to align coverage with forecasted demands.

Produce Manager

Countdown
12.2014 - 12.2020
  • Coached and mentored new team members.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Assisted customers with produce questions.
  • Priced produce to achieve margin and sales goals.

Sales Assistant

Selectrix
12.2010 - 12.2014
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Storeroom Manager

Danske Mobler
12.2008 - 12.2010
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Set up displays of merchandise to market new products to customers.

Education

Thames High School
Thames, WKO
01.1983

Skills

  • Supply Chain Management
  • Sales and Marketing
  • Sales Strategies
  • Staff Management
  • Customer Service
  • Team Leadership

Accomplishments

  • Supervised team of 10 staff members.
  • Confidents and grooming course with Macy Bestal Cowen Modeling Auckland.
  • 2016 produce manager of the year in Waikato with Countdown Morrinsville .
  • Completed level two in retail sales and food safety.

Timeline

Manager

Woolworths Supermarket
01.2022 - Current

Express Tyres Shop Manager

Nicolson United
01.2020 - 12.2021

Produce Manager

Countdown
12.2014 - 12.2020

Sales Assistant

Selectrix
12.2010 - 12.2014

Storeroom Manager

Danske Mobler
12.2008 - 12.2010

Thames High School

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Shane McQuoid