Shane Owen
Auckland,AUK
Summary
Dynamic Shift Supervisor with expertise in staff supervision, safety compliance, and customer service. Proven ability to train teams and resolve conflicts, ensuring a high-quality service experience.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
KFC Manukau
Manukau , Auckland
05.2023 - Current
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored team members on food preparation techniques.
- Managed inventory and ordered supplies to maintain stock levels.
- Monitored product quality and upheld company standards consistently.
- Resolved customer complaints to enhance service experience.
- Collaborated with management on improving workflow processes.
- Conducted regular staff meetings to communicate updates and expectations.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Assisted upper management with daily operations to meet standards of service and quality.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Supervisor in Training
RewaVibes
Auckland , Clendon Park
06.2022 - 12.2022
- Supervised daily operations to ensure smooth workflow within the team.
- Trained new employees on company policies and procedures for efficient integration.
- Coordinated schedules to optimize staff coverage and resource allocation.
- Monitored inventory levels to maintain proper stock for operations.
- Implemented safety protocols to ensure a safe working environment for all staff.
- Assisted management in developing training materials for ongoing staff development.
- Evaluated employee performance and provided constructive feedback for improvement.
- Trained new employees on the daily job duties, policies and procedures.
- Supervised staff to ensure quality customer service was being provided in a timely manner.
- Reviewed reports for discrepancies or errors prior to submitting them for approval.
Education
First Aid Certification - First Aid
Red Cross
Auckland 10-2025
Skills
- Staff supervision
- Inventory management
- Safety compliance
- Quality assurance
- Cash handling
- Customer service
- Team collaboration
- Employee training
- Problem solving
- Task delegation
- Performance evaluation
- Safety training
- Conflict resolution techniques
- Conflict resolution
- Effective communication
- Workflow optimization
- Training and mentoring
- Safety reviews
- Workplace safety
- Staff management
- Staff development
- Inventory control
- Cash handling expertise
- Staff engagement
- Role modeling
- Safety Lead
- First aid certification
References
References available upon request.
Timeline
Shift Supervisor
KFC Manukau
05.2023 - Current
Supervisor in Training
RewaVibes
06.2022 - 12.2022
First Aid Certification - First Aid
Red Cross