Shane Singh
Auckland,AUK
Summary
Im a self-motivated Operations Manager who is successful in collaborating with consultants, Managers and other employees to streamline and strengthen processes and control costs. I am a highly organized and detailed, with a solid record of accomplishment in meeting and exceeding business targets. I have a in-depth knowledge of operational and budget management techniques and enjoy learning new skills. I use my passion for results to bring out the best in others and help fellow employees strive to excel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Cheap Prints NZ LTD
Manukau, Auckland
01.2017 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Client Services Coordinator
Baycorp NZ Limited
Auckland CBD, Auckland
02.2013 - 01.2016
- Provided assistance to clients with inquiries, concerns, and requests for information.
- Developed customer service policies and procedures to ensure consistent customer satisfaction.
- Monitored client feedback and implemented improvements accordingly.
- Assisted in the resolution of escalated customer complaints quickly and efficiently.
- Answered emails, phone calls, and other correspondence from clients promptly.
- Researched potential solutions to client issues or questions using available resources.
- Organized monthly meetings with clients to discuss their needs and provide updates on progress made towards meeting those needs.
- Collaborated with other departments within the organization to resolve client issues.
- Coordinated training sessions for new employees on proper handling of customer service tasks.
Sales Team Leader
2evolve LTD
Auckland CBD, Auckland
01.2012 - 01.2013
- Monitored daily sales activities and provided feedback to team members.
- Coached sales team members on best practices for customer interactions.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Provided ongoing training and development opportunities for team members.
- Assisted with hiring new sales personnel as needed.
- Resolved customer complaints promptly and efficiently.
- Created incentives programs to motivate employees to reach their targets.
- Ensured compliance with company policies and procedures.
- Identified areas of improvement within the sales process.
Education
Certificate in Automotive Engineering - Automotive Mechanics
Manukau Institute of Technology
Manukau, Auckland12-2017
Diploma Of PC Engineering - Information Technology
Techtorium NZIIT
New Market, Auckland12-2011
NCEA Level 2 & 3 -
St Pauls College
Ponsonby, Auckland12-2010
Skills
- Performance
- Monitoring
- Inventory Management
- Customer Retention
- Business Development
- Maintenance Planning
- Process Improvement
Languages
English
Native/ Bilingual
Fijian Hindi
Professional
Tongan
Professional
Certification
- Diploma in PC Engineering
- Certificate in Automotive Engineering
- First Aid
- Full NZ Drivers License
References
References available upon request.
Timeline
Operations Manager
Cheap Prints NZ LTD
01.2017 - Current
Client Services Coordinator
Baycorp NZ Limited
02.2013 - 01.2016
Sales Team Leader
2evolve LTD
01.2012 - 01.2013
Certificate in Automotive Engineering - Automotive Mechanics
Manukau Institute of Technology
Diploma Of PC Engineering - Information Technology
Techtorium NZIIT
NCEA Level 2 & 3 -
St Pauls College
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