Shaneekwa Mason
6 Jordan Road, Mangere,Auckland
Summary
I am a motivated and confident individual with effective relationship building, strong communication and time management skills. I can also adapt to multiple day to day changes to get the job done quick and efficient. I am also considered to be driven to undertake any task or situation that may be presented to me to help my fellow team members and the outer community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Local Doctors Otara - Urgent Care
02.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
Customer Care/Training Leader
Pica Group
07.2023 - 01.2024
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Prepared customer reports by gathering data collected during customer interactions, e.g: Strata Levy Statements.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with team members to provide effective solutions for difficult client situations.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Case Manager
Work and Income
12.2022 - 07.2023
- Provided crisis intervention support for clients in emergency situations.
- Compiled reports on cases and submitted them to supervisors as required.
- Supported family members by providing information on local support groups.
- Assisted individuals with eligibility for available benefits.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
Customer Service Representative
Work and Income
04.2021 - 12.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong relationships with customers by providing personalized assistance and support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Improved customer service wait times to mitigate complaints.
- Updated databases with new and modified customer data.
- Educated customers on special pricing opportunities and company offerings.
Checkout Operator
New World
05.2018 - 03.2021
- Ensured that all promotional materials were properly displayed at checkout counters.
- Helped with purchases and signed customers up for rewards program.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
NCEA Level 2 Achieved With University Literacy. -
John Paul College
Rotorua, BOP01-2021
NCEA Level 1 Achieved With Merit, With Literacy And Numeracy. -
JOHN PAUL COLLEGE
Rotorua, BOP12-2020
Skills
- Training and Development
- Customer Relations
- Account Management
- Data Evaluation
- Professional Relationships
- Cash Handling
- Client Inquiries
- Front desk operations
- Patient registration
Certification
- Restricted License
References
References available upon request.
Timeline
Medical Receptionist
Local Doctors Otara - Urgent Care
02.2024 - Current
Customer Care/Training Leader
Pica Group
07.2023 - 01.2024
Case Manager
Work and Income
12.2022 - 07.2023
Customer Service Representative
Work and Income
04.2021 - 12.2022
Checkout Operator
New World
05.2018 - 03.2021
- Restricted License
NCEA Level 2 Achieved With University Literacy. -
John Paul College
NCEA Level 1 Achieved With Merit, With Literacy And Numeracy. -
JOHN PAUL COLLEGE
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