Shaneel Jalal
Auckland,AUK
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
12
12
years of professional experience
Work History
Connect - Coordinator
Chorus
Auckland Central, Auckl
09.2022 - Current
- Answered incoming calls from customers and provided information about services, products, billing, and technical support.
- Identified opportunities for process improvement within the team environment.
- Coordinated with other departments to resolve any discrepancies or errors related to customer accounts.
- Handled escalated customer issues that required additional attention or research.
- Responded promptly to emails and other forms of communication from customers seeking assistance.
- Troubleshot customer's problems with phone service by asking questions and providing solutions.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Provided assistance to other departments when needed, such as handling customer complaints or inquiries.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Followed up with customers after resolving their issue to ensure satisfaction.
- Performed data entry tasks related to customer accounts and contact information.
- Interpreted complex data from various systems to provide customers with accurate information.
- Utilized problem solving skills to investigate and resolve complex customer inquiries.
Provisioning Coordinator
Ventia
Auckland Central, Auckland
02.2013 - 06.2022
- Created and maintained accurate customer records in database system.
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
- Researched customer account information to respond to inquiries and resolve disputes.
- Completed documentation, reports and spreadsheets of financial information.
- Processed invoice payments and recorded information in account database.
- Maintained accounting ledgers by verifying and posting account transactions.
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
Education
Bachelor of Science - Physics
Victoria University of Wellington
Wellington, NZSkills
- Data Entry
- Financial Management
- Business Administration
- Information Collection
- Document Management
- Consulting
- Schedule Coordination
- Project Support
- Customer Service
- Presenting Ideas and Plans
- Project Coordination
- Scheduling and calendar management
- Leadership
- Leading Team Meetings
- Problem-Solving
- Analytical Thinking
- Team Supervision
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Spanish
Limited
Timeline
Connect - Coordinator
Chorus
09.2022 - Current
Provisioning Coordinator
Ventia
02.2013 - 06.2022
Bachelor of Science - Physics
Victoria University of Wellington
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