Shaneel Jalal
Auckland,AUK
Summary
Experienced office administrator with over a decade in the telecommunications industry. Adept at meeting daily KPIs through data entry and quality control. Proficient in Microsoft Office and various CMS/WMS systems, excelling in tracking statistics and logging performance. Skilled in decision-making with a structured approach, gained valuable insights into telecommunications infrastructure during tenure at Visionstream under Ventia. Quickly adapting to roles at Chorus, specializing in managing customer escalations with a reliable and studious work ethic honed over years of experience.
Overview
11
11
years of professional experience
Work History
Customer Connect Coordinator
Chorus
09.2022 - 01.2025
- Assisting customers with fibre installation processes.
- Inbound and Outbound customer calls and direct customer emails.
- Data entry.
- Escalation management and resolution with customers and service partners.
- Mentored junior team members on best practices and operational procedures.
Billing Coordinator
Ventia formerly Visionstream
01.2014 - 06.2022
- Managing service data for copper networks
- Managing and processing daily tasks to meet KPI’s.
- Chairing and minuting weekly team meetings.
- Collating data from contract providers
- Uploading daily submissions to fulfill requirements of wholesaler Chorus
Salesperson
Mt Eden Sales
09.2013 - 10.2013
- Salesperson for economic LED light bulbs.
- Direct sales via door to door.
- Keeping a high level of performance.
- Managing a weekly sales quota.
Education
Bachelor's of Science - Physics
Victoria University of Wellington
01.2011
Certificate of University preparation -
Victoria University of Wellington
01.2011
NCEA Level 3 -
Hutt International Boys School
01.2008
Skills
- Skilled in Microsoft Office
- Directing and minuting staff meetings
- Able to work autonomously
- 10 years office workplace experience
- Several CRM and WMS systems like Salesforce Lightning and Genesis Purecloud
- Multitasking and organization
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Connect Coordinator
Chorus
09.2022 - 01.2025
Billing Coordinator
Ventia formerly Visionstream
01.2014 - 06.2022
Salesperson
Mt Eden Sales
09.2013 - 10.2013
Bachelor's of Science - Physics
Victoria University of Wellington
Certificate of University preparation -
Victoria University of Wellington
NCEA Level 3 -
Hutt International Boys School
Hobbies and Interests
Music Production, Passionate about STEM.
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