Shanelle Brown
Utuhina,Rotorua
Summary
Dynamic retail leader with extensive experience in driving sales and enhancing customer loyalty. Successfully managed store operations, trained high-performing teams, and implemented strategic marketing initiatives to boost profitability. Committed to creating a positive shopping experience and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Store Manager
Kmart
Rotorua, Rotorua
09.2024 - 04.2025
- Oversaw daily store operations and ensured compliance with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and developed team members in customer service and merchandising techniques to enhance store performance.
- Established customer service standards and monitored staff compliance.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Conducted regular performance evaluations for staff to support professional growth.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Developed and executed strategies that increased sales and improved overall profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented process improvements that enhanced workplace safety and productivity.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Checkout Supervisor/milkrun online supervisor
Countdown Fairy Springs
Fairy Springs, Rotorua
01.2019 - 04.2025
- My role as the lead supervisor is the support and management of the checkout staff and operations, managing breaks dealing with all customer enquires or complaints.
- Supervised checkout operations to ensure smooth customer transactions.
- Trained staff on checkout procedures and customer service standards.
- Monitored the checkout process to ensure efficient service for customers.
- Resolved customer complaints in an efficient and courteous manner.
- Coordinated with departments to promptly resolve customer issues.
- Ensured accuracy of customer transactions by verifying items and pricing.
- Cash handling, Managing the overall operation of the night staff shifts.
- Monitored cash handling practices to ensure accuracy and compliance.
Food & Beverage Attendant
Aorangi Peak Restaurant
01.2019 - 01.2020
- Took bookings and provided high-standard customer service to tour groups and fine dining customers, enhancing overall guest experience.
- Hosting customers throughout their visit.
- Restocked bar fridge using FIFO method to ensure product freshness.
- Handled cash transactions using the Saap system for accurate record-keeping.
- Collaborated with team members and worked independently to ensure timely completion of tasks, contributing to seamless service delivery.
Demi Chef
CK Corporations
01.2017 - 01.2019
- Prepared and baked desserts, utilizing skills in desserts department and kitchen.
- Prepared sushi to support sushi chef during time off.
- Executed stock rotation and managed inventory orders to maintain product freshness.
- Monitored and controlled the food control plan (FCP) to ensure restaurant compliance with FCP requirements.
- Utilized skills as LCQ qualified and certified barista to serve alcohol, make coffee, and assist customers front of house.
Kitchen Hand
CK Corporations
01.2017 - 01.2018
- Prepared dishes and vegetables to support timely meal service.
- Assisted front house operations as a waitress during busy shifts.
- Prepared ingredients for daily meal preparation and cooking.
- Maintained cleanliness in kitchen areas and dishwashing stations.
- Assisted chefs with food plating and presentation tasks.
Merchant
Instore Sales NZ
Rotorua
01.2016 - 01.2017
- Executed compliance tasks for Cadbury and L'Oreal Paris using email and company compliance app, ensuring adherence to head office directives.
- Assisted customers with product selection and inquiries.
- Managed inventory levels and restocked shelves efficiently.
- Organized product displays to enhance customer engagement.
Shop Assistant
The Black Strait Cafe
01.2016 - 01.2017
- Assisted customers with product selection, provided barista services, handled cash transactions, and maintained cleanliness of the shop.
- Assisted customers with menu selections and food recommendations.
- Maintained cleanliness and organization of dining and kitchen areas.
- Processed customer orders using POS system efficiently.
Hostess, Bar Assistant
Catering Eurest
01.2015 - 01.2016
- Delivered customer service aligned with corporate standards, enhancing guest experience.
- Catered for New Zealand 7s VIPs and bartended at UB40 concert, Ragga Muffin, and Chiefs rugby; served at TRENZ for three days, facilitating catering and alcohol service at event center and Skyline Skyride corporate event.
- Greeted and welcomed guests to create a positive first impression.
- Managed reservations and coordinated seating arrangements efficiently.
- Assisted servers by providing menus and taking initial drink orders.
Food & Beverage Attendant
Ambrosia
- Greeted customers and managed front of house operations to ensure positive dining experiences.
- Served food and beverages to guests in a timely manner.
- Maintained cleanliness and organization of dining area.
- Assisted with menu updates and daily specials presentation.
Education
Psychology and Councilling/Mental Health
The Academy Career
Rotorua, NZ09-2026
Rural Pest Control
Landbased Training
Rotorua, NZ03-2026
Papa Reo
Te Wananga O Aotearoa
Rotorua, NZ11-2025
TE PAPA TIKANGA -
01-2022
NZ EMPLOY -
LCQ/Barista/Food& Safety
01-2017
TOI OHOMAI -
PATHWAY TO NURSING
12-2016
SOUTHERN INSTITUTE OF TECHNOLOGY -
VETERINARY (BASICS)
12-2015
QUANTUM EDUCATION -
COMPUTERS TECHNOLOGY
12-2014
PRACTICAL EDUCATION -
TOURISM LEVEL 3 & LEVEL 4
12-2009
MAORI TOURISM -
12-2006
THE HAIRDRESSING ACADEMY -
HAIR & BEAUTY
12-2002
Skills
- Operations management
- Food control plan
- Customer service
- Loss prevention
- Employee supervision
- Staff oversight
- Team leadership development
- Team coaching
- Team building
- Employee training
- Personnel development
- Conflict resolution
- Time management
- Organization skills
- Management skills
- Risk management
- Computer skills
- Word
- Excel
- Powerpoint
- Administration
- Problem-solving
- Communication skills
- Teamwork
- Loss prevention
- Problem-solving
- Communication skills
References
- Aiyanna Gear, Supervisor, Farmside Restaurant
- Valda Hamon, Supervisor, Aywon Motel
- Tim Kim, 171 Fairy Springs Rd, Rotorua, Bay of Plenty, Director
- Robyn, Countdown Fairy Springs
Timeline
Store Manager
Kmart
09.2024 - 04.2025
Lead Checkout Supervisor/milkrun online supervisor
Countdown Fairy Springs
01.2019 - 04.2025
Food & Beverage Attendant
Aorangi Peak Restaurant
01.2019 - 01.2020
Demi Chef
CK Corporations
01.2017 - 01.2019
Kitchen Hand
CK Corporations
01.2017 - 01.2018
Merchant
Instore Sales NZ
01.2016 - 01.2017
Shop Assistant
The Black Strait Cafe
01.2016 - 01.2017
Hostess, Bar Assistant
Catering Eurest
01.2015 - 01.2016
Food & Beverage Attendant
Ambrosia
Psychology and Councilling/Mental Health
The Academy Career
Rural Pest Control
Landbased Training
Papa Reo
Te Wananga O Aotearoa
TE PAPA TIKANGA -
NZ EMPLOY -
LCQ/Barista/Food& Safety
TOI OHOMAI -
PATHWAY TO NURSING
SOUTHERN INSTITUTE OF TECHNOLOGY -
VETERINARY (BASICS)
QUANTUM EDUCATION -
COMPUTERS TECHNOLOGY
PRACTICAL EDUCATION -
TOURISM LEVEL 3 & LEVEL 4
MAORI TOURISM -
THE HAIRDRESSING ACADEMY -
HAIR & BEAUTY