Shanelle Te Wake
Auckland,AUK
Summary
Trained Weighbridge Operator with strong attention to detail and great people skills. Maintains professional level of care for work in all interactions for optimal scale operations. Well-versed in spotting fraud and highly accurate in reporting numbers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Weighbridge Operator
Regal Haulage
02.2022 - Current
- Inspected loads to determine safety for continued transportation.
- Validated paperwork of delivery vehicles with skilled operation of weighbridge equipment.
- Reported incidents of fraud and misconduct to management for immediate handling.
- Fielded inquiries regarding weight requests and invoice queries and escalated issues to supervisor.
- Completed prompt assessments and documentation to help drivers meet delivery targets.
- Issued official documentation of exact readings of [Type] weights.
Mercury Energy
Call Centre
03.2005 - 02.2008
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Approved and terminated customer contracts upon request.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Trained new personnel regarding company operations, policies and services.
Housekeeping Supervisor
Copthorne Hotels And Resorts
03.2002 - 11.2003
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Waitress/Cashier
Opua Tours Restaurant
01.2001 - 03.2002
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
No Degree - Economics
Aorere College
Skills
- Warehouse Operations
- Professional Telephone Manner
- Phone Systems
- Commercial Property
- Safety Violations
- Data Entry
- Machine Operations
- Shipment Procedures
- Protective Gear
Timeline
Weighbridge Operator
Regal Haulage
02.2022 - Current
Mercury Energy
Call Centre
03.2005 - 02.2008
Housekeeping Supervisor
Copthorne Hotels And Resorts
03.2002 - 11.2003
Waitress/Cashier
Opua Tours Restaurant
01.2001 - 03.2002
No Degree - Economics
Aorere College
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