Shani KiwiKiwi

• Complete all administration. Quoting, invoicing and accounts payable/receivable

• Follow up visits, calls and emails with all client’s

• Planned and implemented fortnightly advertising campaigns

• Created a social media presence, leading to a 60% increase in business from 2019- 2021

• Weekly payroll

• Head Barista and Kitchen hand

• Manager of Coffee cart when the owner was not present

• Managed and trained staff members

• Served all customers in a timely fashion

• Process all payments

• Marketing and advertising via social media platforms

• Rostering

• Product ordering and stock control

• Complete all centre administration

• Follow up all parent enquiries via email or phone calls

• Complete all accounts by EOD. Weekly payroll for all staff members

• Daily Xero reconciliations and payment follow ups

• Daily centre banking and reconciliations

• Process all invoices

• Organise and implement centre tours with parents

• Register and enrol all new children

• Communicating with clients via email, telephone or face to face

• Communicating with Insurance providers via telephone and email

• Completing and processing all client information and applications

• Completing all documentation required by the insurers in a timely fashion

• Assisting and processing claims

• Completing renewals

• Processing all policy schedules

• Processing all account arrears and following up with clients

• Keep all client information safe, private and confidential

• Specialised in General Insurance

• Answering Inbound calls

• Outbound calls

• Quoting and underwriting policies

• Policy endorsements

• Policy renewals

• Sales KPI driven

• Managing account enquiries

• Taking payments

• Responding to all client enquiries via telephone and email

• 2IC to my team leader. Responsible for monthly call quality marking and reports.

• Provided feedback and training to all Inbound call centre members

• Managed and held team meetings

• Specialised in General Insurance

• Answering Inbound calls

• Outbound calls

• Quoting and underwriting policies

• Policy endorsements

• Policy renewals

• KPI driven

• Managing account enquiries

• Taking payments

• Responding to all client enquiries via telephone and email

• 2IC to my team leader. Responsible for monthly call quality marking and reports.

• Provided feedback and training to all Inbound call centre members

• Managed and held team meetings

Sales/ Customer service representative

• Answering Inbound calls

• Outbound calls

• Quoting and underwriting policies

• Policy endorsements

• Policy renewals

• KPI driven

• Managing account enquiries

• Taking payments

• Responding to all client enquiries via telephone and email

• 2IC to my team leader. Responsible for monthly call quality marking and reports.

• Broker support, broker renewals and endorsements

• Keeping all broker files secure and safe

• Attended and worked at car show events around New Zealand promoting NAC Insurance. Dealing with clients face to face selling vehicle insurance policies.