Shania Bettsworth-Taylor
Auckland
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Veterinary Nurse
Kohimarama Veterinary Clinic
Kohimarama
05.2025 - Current
- Assisted veterinarians in diagnosing and treating animal health issues.
- Administered medications and vaccines to pets under veterinary guidance.
- Conducted routine check-ups and monitored patient vital signs.
- Greeted clients with a friendly smile at reception for appointments and admissions for surgical procedures
- Answered phone and helped give the best advice to owners. Made appointments for their pets.
Veterinary Nurse
Veterinary Associates
01.2023 - 01.2025
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Administered medications to animals in treatment and documented changes in condition.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Veterinary Nurse
The Veterinary Centre
05.2022 - 01.2023
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.f
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
Swimming Instructor
Massey Park Pools
07.2018 - 05.2022
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children from the age of 3 months through to adults, including competitive swimmers.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Took notes strengths and weaknesses of each child in class to track progress.
- Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
- Continuously updated knowledge on swimming techniques, water safety practices, and instructional methods by attending professional development workshops and conferences.
- Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
- Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
Education
Diploma - Veterinary Nursing
Vet Nurse Plus
BotanySkills
- Critical thinking
- Professional telephone demeanor
- Appointment scheduling
- Patience and empathy
- Surgical assistance
- Medication administration
- Laboratory testing
- Patient triage
- Client consultation
- Animal welfare advocacy
- Customer service
- Compassionate care
Timeline
Veterinary Nurse
Kohimarama Veterinary Clinic
05.2025 - Current
Veterinary Nurse
Veterinary Associates
01.2023 - 01.2025
Veterinary Nurse
The Veterinary Centre
05.2022 - 01.2023
Swimming Instructor
Massey Park Pools
07.2018 - 05.2022
Diploma - Veterinary Nursing
Vet Nurse Plus