Shania Julia Archibald
Flaxmere,HKB
Summary
Dynamic Case Manager at the Ministry of Social Development, adept at developing tailored service plans, and enhancing client engagement. Continuous improvement in problem-solving and customer service, I excel in building rapport and facilitating effective communication, ensuring clients receive optimal support and resources for successful employment outcomes.
Overview
4
4
years of professional experience
Work History
Case Manager
Ministry of Social Development
, Napier
2025.04 - Current
- Developed individualized service plans based on client needs and resources.
- Facilitated communication between clients and service providers for support services.
- Conducted regular follow-ups to ensure client engagement and satisfaction with services.
- Educated clients on available resources and benefits through community outreach efforts.
- Supporting youth clients to find and prepare for work readiness to pursue full-time employment.
Entertainment Team Member
The Warehouse
Hastings , Hawkes Bay
2022.05 - 2024.02
- Experience in retail, customer service, and health and safety procedures.
- Answered incoming phone calls from customers inquiring about services offered by the entertainment facility.
- Operated cash register to accept payments from customers for services rendered or merchandise purchased.
- Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.
Waitress
Breakers Restaurant
Hastings , Hawkes Bay
2021.08 - 2022.02
- Experience in hospitality, customer service, and restaurant service.
- Took and processed customer orders accurately and efficiently.
- Upsold menu items to enhance customer dining experience effectively.
- Handled cash transactions and processed payments swiftly at the register.
Education
Business Administration And Technology Level 3
Eastern Institute of Technology/ Te Pukenga
Hastings, NZ2024-08
NCEA Level 2
Te Tipu Whenua O Paharakeke
Flaxmere, NZ2019-11
Food And Beverage Service Level 4
Eastern Institute of Technology/ Te Pukenga
Taradale, NZ2018-10
Food And Beverage Service Level 3
Eastern Institute of Technology/ Te Pukenga
Taradale, NZ2018-06
NCEA Level 1 Literacy
Te Tipu Whenua O Paharakeke
Flaxmere, NZ2017-11
NCEA Level 1 Numeracy
Te Tipu Whenua O Paharakeke
Flaxmere, NZ2017-11
Skills
Administration skills
Detail-oriented
efficient time management
Problem solving
Multitasking communication (both verbal and written)
Organizational skills
Customer service skills
Ability to make customers feel welcomed and relaxed
Ability to socialize and interact with customers
Creating a relationship with customers
Retail skills
Ability to upsell and inform potential customers about product features and benefits
Building a rapport with customers
capable of multitasking in a fast-paced environment
Hospitality skills
Front Of House
Café cooking
Barista skills
References
Kellyann Paku-Cooper
Kaimahi at Te Taiwhenua O Heretaunga
Kellyann.paku-cooper@ttoh.iwi.nz
(027) 433-5399.
Rachel Rehu
E.I.T. Programme Coordinator
RRehu@eit.ac.nz
(06) 974-8000 ext. 5200
Stephanie McLeay
EIT tutor
SMcLeay@eit.ac.nz
(06) 974 8000 ext 5200
Interests
Music
Enjoy exploring various genres of music and attending live performances, which sharpens my creativity and cultural awareness
Photography
Passionate about capturing moments and storytelling through photography
Travel
Enjoy exploring new destinations in NZ, which has broadened my perspectives
Health and well-being
Dedicated to maintaining a healthy lifestyle through regular exercise, balanced nutrition, and mindfulness practices
Timeline
Case Manager
Ministry of Social Development
2025.04 - Current
Entertainment Team Member
The Warehouse
2022.05 - 2024.02
Waitress
Breakers Restaurant
2021.08 - 2022.02
Business Administration And Technology Level 3
Eastern Institute of Technology/ Te Pukenga
NCEA Level 2
Te Tipu Whenua O Paharakeke
Food And Beverage Service Level 4
Eastern Institute of Technology/ Te Pukenga
Food And Beverage Service Level 3
Eastern Institute of Technology/ Te Pukenga
NCEA Level 1 Literacy
Te Tipu Whenua O Paharakeke
NCEA Level 1 Numeracy
Te Tipu Whenua O Paharakeke