Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Shania Julia Archibald

Flaxmere,HKB

Summary

Dynamic Case Manager at the Ministry of Social Development, adept at developing tailored service plans, and enhancing client engagement. Continuous improvement in problem-solving and customer service, I excel in building rapport and facilitating effective communication, ensuring clients receive optimal support and resources for successful employment outcomes.

Overview

4
4
years of professional experience

Work History

Case Manager

Ministry of Social Development
, Napier
04.2025 - Current
  • Developed individualized service plans based on client needs and resources.
  • Facilitated communication between clients and service providers for support services.
  • Conducted regular follow-ups to ensure client engagement and satisfaction with services.
  • Educated clients on available resources and benefits through community outreach efforts.
  • Supporting youth clients to find and prepare for work readiness to pursue full-time employment.

Entertainment Team Member

The Warehouse
Hastings , Hawkes Bay
05.2022 - 02.2024
  • Experience in retail, customer service, and health and safety procedures.
  • Answered incoming phone calls from customers inquiring about services offered by the entertainment facility.
  • Operated cash register to accept payments from customers for services rendered or merchandise purchased.
  • Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.

Waitress

Breakers Restaurant
Hastings , Hawkes Bay
08.2021 - 02.2022
  • Experience in hospitality, customer service, and restaurant service.
  • Took and processed customer orders accurately and efficiently.
  • Upsold menu items to enhance customer dining experience effectively.
  • Handled cash transactions and processed payments swiftly at the register.

Education

Business Administration And Technology Level 3

Eastern Institute of Technology/ Te Pukenga
Hastings, NZ
08-2024

NCEA Level 2

Te Tipu Whenua O Paharakeke
Flaxmere, NZ
11-2019

Food And Beverage Service Level 4

Eastern Institute of Technology/ Te Pukenga
Taradale, NZ
10-2018

Food And Beverage Service Level 3

Eastern Institute of Technology/ Te Pukenga
Taradale, NZ
06-2018

NCEA Level 1 Literacy

Te Tipu Whenua O Paharakeke
Flaxmere, NZ
11-2017

NCEA Level 1 Numeracy

Te Tipu Whenua O Paharakeke
Flaxmere, NZ
11-2017

Skills

Administration skills

Detail-oriented

efficient time management

Problem solving

Multitasking communication (both verbal and written)

Organizational skills

Customer service skills

Ability to make customers feel welcomed and relaxed

Ability to socialize and interact with customers

Creating a relationship with customers

Retail skills

Ability to upsell and inform potential customers about product features and benefits

Building a rapport with customers

capable of multitasking in a fast-paced environment

Hospitality skills

Front Of House

Café cooking

Barista skills

References

Kellyann Paku-Cooper

Kaimahi at Te Taiwhenua O Heretaunga

Kellyann.paku-cooper@ttoh.iwi.nz

(027) 433-5399. 

Rachel Rehu

E.I.T. Programme Coordinator

RRehu@eit.ac.nz

(06) 974-8000 ext. 5200 

Stephanie McLeay

EIT tutor

SMcLeay@eit.ac.nz

(06) 974 8000 ext 5200

Interests

Music

Enjoy exploring various genres of music and attending live performances, which sharpens my creativity and cultural awareness

Photography

Passionate about capturing moments and storytelling through photography

Travel

Enjoy exploring new destinations in NZ, which has broadened my perspectives

Health and well-being

Dedicated to maintaining a healthy lifestyle through regular exercise, balanced nutrition, and mindfulness practices

Timeline

Case Manager

Ministry of Social Development
04.2025 - Current

Entertainment Team Member

The Warehouse
05.2022 - 02.2024

Waitress

Breakers Restaurant
08.2021 - 02.2022

Business Administration And Technology Level 3

Eastern Institute of Technology/ Te Pukenga

NCEA Level 2

Te Tipu Whenua O Paharakeke

Food And Beverage Service Level 4

Eastern Institute of Technology/ Te Pukenga

Food And Beverage Service Level 3

Eastern Institute of Technology/ Te Pukenga

NCEA Level 1 Literacy

Te Tipu Whenua O Paharakeke

NCEA Level 1 Numeracy

Te Tipu Whenua O Paharakeke
Shania Julia Archibald