Shania Moloney
Auckland
Summary
Committed to ensuring patient satisfaction by providing exceptional service and unmatched support for patients. skilled in utilizing patient service best Interests and good at exploring different solutions to address patient's needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Specialist Radiology Group
01.2023 - Current
- Working in the call centre handling escalated calls calmly, finding resolutions that satisfied both the company and the patient's needs.
- Managing high call volume while maintaining a respectful and professional manner.
- Assisting new employees with there questions/training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to patients.
- Being at the front reception with patients ensuring they are ready for their scans.
- Always putting the patient's needs first and ensuring that are well looked after.
Assistant Store Manager
Retail Store
11.2018 - 12.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
NCEA Level 3 -
Rosehill College
Papakura, NZ2018
Skills
- Customer Service
- Good communication skills
- Works well in a team
- Call centre experience
- Problem solving
- Active Listening Skills
- Information Security
Timeline
Customer Service Specialist
Specialist Radiology Group
01.2023 - Current
Assistant Store Manager
Retail Store
11.2018 - 12.2022
NCEA Level 3 -
Rosehill College
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