Shania Rachael Bovey
Wellington,WGN
Summary
Motivated and organized professional with valuable team experience gained during a summer contract with the Interislander Production Kitchen team. Eager to learn and excel in diverse environments. Holds qualifications in hospitality, retail, and customer service. Demonstrates passion for teamwork through involvement in sports and various roles in dynamic settings.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Resolution Life
06.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Receptionist
Central Hutt Dental
02.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Loan Centre
Cash Converters Loan Centre
11.2022 - 01.2023
- Answering emails
- Uploading Customers Applications
- Calling the customer and asking a few questions
- Sorting emails to the right inboxes
Store Manager
Nada Bakery Johnsonville
05.2022 - 11.2022
- Training newbies
- Banking/ Cashing up at the end of the day/ Making Floats
- Stock Take
- Ordering stock/ Taking cake orders
- Rostering
- Sales/ Merchandising
- Making coffees
Online Assistant/Supervisor
Countdown Upper Hutt
07.2019 - 09.2021
- Picking Customers groceries
- Making sure they go in the right time slot
- Grabbing out of stocks
Checkout Operator
Countdown Upper Hutt
07.2019 - 11.2020
- Serving Customers
- Cleaning down the checkouts
- Packing customers bags
Pricing Assistant
Countdown Upper Hutt
07.2019 - 09.2019
- Put new special tickets up every Monday
- Updating price changes
- Printing tickets off
Catering Assistant
Interislander Production Kitchen
11.2018 - 04.2019
- Making food before the ships sail times
- Prep
- Cleaning
Education
First Aid Course -
Wainui Dental
01.2023
Manager Course -
Kiwi Host
01.2022
Level 3 NZQA -
Wellington East Girls' College
01.2018
Level 2 NZQA -
Wellington East Girls' College
01.2017
First Aid Course -
Wellington East Girls' College
01.2017
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Public speaking
- Call centre experience
- POS systems and ordering platforms
Teamwork
- Hockey for Primary, Intermediate, and College, 01/01/07 - 12/31/18
- Managing a team, 01/01/22 - Present
Timeline
Customer Service Executive
Resolution Life
06.2024 - Current
Receptionist
Central Hutt Dental
02.2023 - 05.2024
Loan Centre
Cash Converters Loan Centre
11.2022 - 01.2023
Store Manager
Nada Bakery Johnsonville
05.2022 - 11.2022
Online Assistant/Supervisor
Countdown Upper Hutt
07.2019 - 09.2021
Checkout Operator
Countdown Upper Hutt
07.2019 - 11.2020
Pricing Assistant
Countdown Upper Hutt
07.2019 - 09.2019
Catering Assistant
Interislander Production Kitchen
11.2018 - 04.2019
Manager Course -
Kiwi Host
Level 3 NZQA -
Wellington East Girls' College
Level 2 NZQA -
Wellington East Girls' College
First Aid Course -
Wellington East Girls' College
First Aid Course -
Wainui Dental
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