Shania Rahifa Khan
Auckland,New Zealand
Summary
Dynamic professional with a proven track record in customer service management and problem-solving, honed across roles at Swissport and Zara. Excels in team collaboration and decision-making, consistently delivering top-quality service. Skilled in passenger assistance and emergency procedures, with a focus on achieving high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Swissport
01.2025 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Retail Assistant
Zara
06.2022 - 10.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Cleaner
Crest Clean
08.2021 - 12.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Kitchen Hand
Bupa
02.2021 - 04.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Receptionist
Call a Cab
11.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Diploma - Enrolled Nurse
Manukau Institute of Technology
Auckland11.2024
Zayed College For Girls
Mangere, AUK12.2021
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Emergency procedures
- Airport security
- Sales expertise
- Security screenings
- Customer service
- Problem-solving
- Active listening
- Detail-oriented
- Language fluency
- Team leadership
- Team collaboration
- Decision-making
- Phone etiquette
- Documentation
- Teamwork
- Teamwork and collaboration
Timeline
Passenger Service Agent
Swissport
01.2025 - Current
Retail Assistant
Zara
06.2022 - 10.2022
Cleaner
Crest Clean
08.2021 - 12.2021
Kitchen Hand
Bupa
02.2021 - 04.2021
Receptionist
Call a Cab
11.2020 - 01.2021
Diploma - Enrolled Nurse
Manukau Institute of Technology
Zayed College For Girls
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