Shania Olivia Stempa
Christchurch,CAN
Summary
A hard-working Student and youth support worker currently studying a Masters in Science majoring in Child and Family Psychology at the University of Canterbury. Loves engaging with people of all ages and ethnicities, and has a passion for mental health and well-being. Attentive planning and organising skills, ability to handle multiple projects simultaneously, and able to build strong relationships with people of all walks of life.
Overview
8
8
years of professional experience
Work History
Youth Support Worker
Emerge Aotearoa
06.2023 - Current
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Collaborated with families to provide support and resources for youth development and wellbeing.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Developed strong relationships with community partners, resulting in additional resources and opportunities for participants.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
Customer Service
Black And White Coffee Cartel
11.2022 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Volunteer
Mental Health Advocacy and Peer Support Trust
08.2022 - 02.2023
- Help give people who are struggling with mental health or addiction a safe place to eat, talk and keep warm or cool during the seasons
- Maintained clean, neat and operational facilities to serve program needs.
- Assisted with special events or programs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used active listening and empathy to approach conversations.
Customer Service
Crisp Café
03.2021 - 11.2022
- Serving customers and taking orders
- Cleaning and tidying
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
Customer Service
Barista, Taste Café
02.2018 - 02.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
Elderly Caregiver
Coldstream
09.2018 - 10.2019
- Caring for residents physical health, mental health, and well-being
- Maintained clean, safe and well-organized patient environment.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Customer Service
Dominoes Pizzas
04.2016 - 01.2019
- Cleaning and tidying
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Education
Master of Science - Child And Family Psychology
University of Canterbury
Christchurch, NZ11.2024
Bachelor of Health Sciences - psychology
University of Canterbury
Christchurch11.2022
High School Diploma -
Ashburton College
Ashburton, NZ12.2018
NCEA LEVEL 2- Merit Endorsed -
Ashburton College
Ashburton12.2017
NCEA LEVEL 1- Excellence Endorsed -
Ashburton College
Ashburton, NZ12.2016
Skills
- Teamwork and Collaboration
- Time Management
- Planning and organising
- Attentive to People
- Empathy and Compassionate Care
- Understanding of Māori and Pacifica Cultures
- Responsible
- Active Listening
- Respectful
- Flexible and Adaptable
- Recordkeeping and Confidentiality
- MS Office
- Calm and Professional Under Pressure
- Problem solving
Training
- DBT
- VR Exposure Therapy
- Suicide Prevention
- Trauma Informed Practice
- De-escalation
- First Aid
- Working with Māori
- Working with Whanau
- Te Korowai- Strengths-Based practice
Timeline
Youth Support Worker
Emerge Aotearoa
06.2023 - Current
Customer Service
Black And White Coffee Cartel
11.2022 - 06.2023
Volunteer
Mental Health Advocacy and Peer Support Trust
08.2022 - 02.2023
Customer Service
Crisp Café
03.2021 - 11.2022
Elderly Caregiver
Coldstream
09.2018 - 10.2019
Customer Service
Barista, Taste Café
02.2018 - 02.2021
Customer Service
Dominoes Pizzas
04.2016 - 01.2019
Master of Science - Child And Family Psychology
University of Canterbury
Bachelor of Health Sciences - psychology
University of Canterbury
High School Diploma -
Ashburton College
NCEA LEVEL 2- Merit Endorsed -
Ashburton College
NCEA LEVEL 1- Excellence Endorsed -
Ashburton College
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