Shanikka Jalava
Whakatane,BOP
Summary
Proven track record in customer service and work ethic, demonstrated at The Fresh Market and Cobb & Co. Excelled in high-pressure situations, ensuring customer satisfaction and repeat business through effective communication and empathy. Skilled in cash handling and product restocking, achieving high accuracy levels and maintaining a welcoming environment.
Overview
2
2
years of professional experience
Work History
Cashier
The Fresh Market
Whakatane, BOP
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Working in the Juicebar making smoothies and ice cream
Waitress
Cobb & Co
Whakatane, BOP
05.2022 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Whakatane High School
Whakatane, BOPHospitality
Employ Nz
Whakatane, BOP07.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Product restocking
- Problem solver
Timeline
Cashier
The Fresh Market
09.2023 - Current
Waitress
Cobb & Co
05.2022 - 06.2023
Whakatane High School
Hospitality
Employ Nz