Shanilesh Noleen Lal
Hillpark,Auckland
Summary
Energetic and dedicated Hostess with diverse skills reflecting 4 + years of experience. Passionate about food, people, and entertainment, and ways to bring them together in a catering establishment like yours Socially outgoing, friendly, and attentive, with the ability to problem-solve.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Warehouse Manager
Ashon Ventures
Auckland, Auckland
07.2024 - Current
- Monitored inventory levels to ensure efficient stock control.
- Developed and implemented safety policies and procedures for warehouse staff.
- Coordinated with other departments to ensure timely order fulfillment.
- Provided training on proper use of equipment and safety protocols.
- Maintained records of goods received, stored, shipped, or in process.
- Managed daily operations including scheduling personnel and assigning tasks.
- Resolved customer complaints regarding deliveries, quality issues.
- Inspected warehouse areas to identify potential hazards and unsafe conditions.
- Established processes to improve efficiency of warehouse operations.
- Analyzed data related to supply chain management activities such as delivery times, cost savings.
- Implemented strategies for continuous improvement in all aspects of warehouse operations.
- Performed regular audits of products in storage to ensure product quality standards were met.
- Monitored performance indicators such as efficiency rates and error rates.
- Supervised a team of employees working in the warehouse area.
Branch Team Leader
Vision investments Ltd t/a Vision Motors
Suva, Fiji
03.2022 - 07.2023
- Assisted in the development and implementation of branch policies and procedures
- Monitored team performance against established goals and objectives
- Maintained an open line of communication with staff to ensure customer satisfaction
- Provided guidance, training and mentoring to staff members
- Conducted regular meetings with staff to discuss progress towards goals
- Developed strategies for increasing sales and profitability of the branch
- Ensured compliance with all applicable laws and regulations
- Coordinated hiring, onboarding, and training processes for new employees
- Resolved customer complaints in a timely manner while maintaining a positive attitude
- Created reports on employee performance, sales activity, customer feedback
- Analyzed daily activities to identify areas of improvement within the branch operations
- Handled escalated customer service issues as needed
- Developed action plans to improve operational efficiency within the branch
- Prepared weekly schedules for staff members based on business needs
- Performed administrative tasks such as payroll processing, recordkeeping, budgeting
- Managed inventory levels by ordering supplies when necessary
- Collaborated with other departments to ensure smooth workflow throughout the organization
- Reviewed applications for loan products offered by the bank or credit union
- Evaluated employee performance through regular reviews and feedback sessions
- Provided support during audits conducted by external agencies
- Encouraged team collaboration among staff members in order to achieve common goals
- Maintained positive working relationship with fellow staff and management
- Handled incoming calls and directed callers to appropriate department or employee
- Assisted organizational efforts by filing, entering data and answering phones
- Maintained front desk to provide positive first impression
- Received and distributed mail, letters and packages
- Answered phones and routed voicemails to respective employees
- Coordinated support to facilitate general office operations
- Greeted guests and vendors to assist in navigating space
- Assisted with set up for social events and food deliveries
- Reviewed and approved vendor invoices
- Broke down boxes for garbage and recycling
- Offered reception coverage to relieve staff during absences or breaks
- Stocked inventory and ordered office and kitchen supplies
- Monitored office services mailbox for business support needs and requests
- Encouraged and improved cross-department internal communication
- Performed accounting or financial analysis
- Participated in credit and collections activities
- Provided HR administrative assistance to management team
- Scheduled service and changed and ordered toner to keep printers and copiers functioning
- Reserved and managed meeting room availability
Logistics Officer
Vision Investment Ltd t/a Vision Motors
Suva, Fiji
03.2022 - 07.2023
- Coordinated and monitored supply chain operations to ensure timely delivery of goods
- Developed strategies for efficient distribution of products based on customer requirements
- Identified areas for improvement in the logistics process, such as cost reduction and enhanced customer service
- Maintained accurate records and documentation related to shipping activities
- Ensured compliance with all applicable regulations and laws concerning transportation, storage, and safety of goods
- Established relationships with vendors, carriers, and other stakeholders in the logistics industry
- Negotiated contracts with third-party providers for transportation services
- Monitored inventory levels to ensure adequate supplies were available when needed
- Managed warehouse staff performance and provided guidance on best practices for efficient operations
- Analyzed data from various sources to identify trends in order fulfillment processes
- Created reports detailing key performance indicators related to logistics operations
- Optimized routes to reduce costs while ensuring timely deliveries
- Planned shipments according to customers' needs and specifications
- Implemented quality control measures to ensure accuracy of orders prior to shipment
- Reviewed invoices from suppliers, carriers, and other parties involved in the logistical process
- Developed systems for tracking packages throughout the entire delivery cycle
- Conducted regular audits of logistic procedures to promote efficiency within the organization
- Resolved issues arising during transport or storage of goods quickly and effectively
- Provided training sessions on safe handling of goods for warehouse personnel
- Assisted customers with inquiries regarding their orders or deliveries
- Prepared budgets for freight services according to company policies and procedures
- Coordinated and oversaw execution of logistics operations
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status
- Handled and prioritized high call volumes and customer inquiries
- Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data
- Identified and implemented supply chain improvement opportunities
- Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health services
- Fostered strong relationships with local and national vendors and suppliers
- Followed established procedures and protocols regarding loads to promote integrity of shipments
- Developed and executed effective business plans to achieve revenue goals
- Managed complex emotional customer situations promptly and professionally
- Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations
- Collaborated with cross-functional divisions managers and manufacturing to develop chain efficiencies
- Managed financial budget, successfully administering cost-saving initiatives to enable growth
- Negotiated with established and developing customers to achieve profitable rates and client satisfaction
- Coordinated details for all missions, including delegating unit member assignments
- Managed unit operations, move coordination and training programs
- Performed continuous cold calling to build strong sales pipeline
- Prepared inventory for shipment by attaching tags and labels
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task]
- Monitored product import or export processes to verify compliance with regulatory or legal requirements
- Supervised activities of workers engaged in receiving, storing and shipping products or materials
- Identified opportunities to reduce cost and improve productivity
- Handled departmental scheduling to maintain proper staffing for shifts
- Directed investigations to verify and resolve customer or shipper complaints
- Implemented and planned warehouse safety and security programs and activities
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products
- Created and enforced policies and procedures for entire logistics team
- Examined invoices and shipping manifests for conformity to tariff and customs regulations
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials
- Negotiated with carriers and warehouse operators for services and preferential rates
- Implemented bar coding system to identify location and quantities of requested items
- Established or monitored specific supply chain-based performance measurement systems
- Consistently met company and department objectives within budget and time constraints
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities
- Established transportation cost standards and economical shipping practices
- Examined expenditures to develop plans and budgets for increasing profits or improving services
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity
- Implemented on-the-job training activities to cross-train employees on various tasks
Education
High School Diploma -
Fiji National University
Suva, FijiSome College (No Degree) - Accounting
Holy Cross Collage
Taveuni, FijiYear 13 Certificate Examination - Accounting, Economics, Computer Science, Maths and English
Holy Cross Collage
Skills
- Load Planning
- Shipping and Receiving
- Workplace Safety
- Stock control
- Warehouse Operations
- Freight cost estimation
- Purchasing management
- Customs Compliance
- Skilled in [Software]
- Shipping Documentation
- Cost-reduction strategies
- Innovation management
- Operations Management
- Professionalism
Certification
Year 13 Certificate Examination, Holy Cross College, Accounting, Economics, Computer Science, Maths, English
References
- Avinesh Ritesh Lal, Operations Manager, +679 892223, avineshl@vision.com.fj
- Shalini Chand, Assistant Accountant, +679 9680354, schand3@visionmotors.com.fj
Timeline
Assistant Warehouse Manager
Ashon Ventures
07.2024 - Current
Branch Team Leader
Vision investments Ltd t/a Vision Motors
03.2022 - 07.2023
Logistics Officer
Vision Investment Ltd t/a Vision Motors
03.2022 - 07.2023
High School Diploma -
Fiji National University
Some College (No Degree) - Accounting
Holy Cross Collage
Year 13 Certificate Examination - Accounting, Economics, Computer Science, Maths and English
Holy Cross Collage
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