Shaniqua Callander
Upper Hutt,WGN
Summary
Dynamic barista with a proven track record at Fresh Creamery, excelling in customer service and workflow management. Recognized for enhancing service speed through process improvements and training new team members. Skilled in espresso machine operation and fostering a friendly atmosphere, ensuring exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Barista
Fresh Creamery
Wellington, WGN
11.2025 - Current
- Collaborated with team to ensure timely order fulfillment during peak hours.
- Implemented process improvements that enhanced workflow efficiency and service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in training new team members on beverage preparation and safety protocols.
- Operated espresso machines and grinders, ensuring optimal performance and consistency in drink preparation.
- Prepared and served high-quality coffee beverages while maintaining cleanliness and organization of work area.
Barista
McDonald's Restaurant
Wellington, WGN
02.2022 - 03.2023
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Operated espresso machines, blenders, and other equipment with precision.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Representative
Shake Shed & Co
Wellington, WGN
03.2021 - 08.2021
- Assisted customers with menu selections, providing recommendations based on preferences and dietary needs.
- Managed cash register operations, handling transactions accurately and efficiently during peak hours
- Monitored inventory levels, restocking supplies as needed to ensure uninterrupted services
- Provided excellent customer service by efficiently serving ice cream and addressing customer inquiries.
- Maintained cleanliness and organization of serving area, ensuring compliance with health and safety standards.
- Learned new flavors and menu items, demonstrating adaptability in fast-paced environment.
- Engaged with customers to promote seasonal offerings, enhancing overall customer experience.
Education
NCEA Level 1 -
Upper Hutt College
Upper Hutt, WGNSkills
Time management
Friendly and outgoing
Attention to detail
Team player
Cash handling
Problem-solving
Opening and closing duties
Exceptional customer service
Team leadership
Cash register operation
Decision-making
Espresso machine operation
Excellent memory
Coffee machinery
Clear communication
Workflow management
Timeline
Barista
Fresh Creamery
11.2025 - Current
Barista
McDonald's Restaurant
02.2022 - 03.2023
Customer Service Representative
Shake Shed & Co
03.2021 - 08.2021
NCEA Level 1 -
Upper Hutt College