Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Shaniza Safrina Bibi

Support worker
552 Weymouth Road, Manurewa East,Auckland

Summary

Enthusiastic and committed individual with a passion for interacting with people, fluent in English and Hindi. Recognizing the potential of this job to utilize my customer service skills, I bring strong computer proficiency and a can-do attitude, along with a willingness to learn. Known for my hard work, I thrive on challenges and possess a natural ability to quickly grasp new concepts.

Overview

14
14
years of professional experience

Work History

Support Worker

Enliven
06.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Healthcare Assistant

Middlemore Hospital
12.2023 - 12.2023
  • Placement100hrs- Middlemore Hospital through Manukau Institute of Technology
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Assembler

Fisher and Paykel Healthcare
01.2021 - 01.2023
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated effectively with team members to meet production targets consistently.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Followed outlined specifications to implement assembly plans.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.

Commercial cleaner

Self Employed
01.2021 - 01.2022
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.

Customer Service Officer

Nzpost/Kiwibank
01.2013 - 01.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.

Admin Support

Mt Roskill Electorate
01.2011 - 01.2011
  • Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
  • Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
  • Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.

Education

Certificate Level 1,2 - Travel And Tourism

NZ TRAVEL AND TOURISM
Lynfield College

NZ Health and Wellbeing level3 - Healthcare Assistant

Manukau Institute of Technology
Mauku, AUK
01.2023

New Zealand Diploma - Business

Unitec Institute of Technology
01.2012

National Certificate - Level1,2

Lynfield College
01.2010

Skills

  • Able to work well as part of a team or independently as required
  • Computing, capable to work with E-mail, Excel, Microsoft Office, PowerPoint, Spread sheet, Photoshop, and Microsoft Publisher, MS Outlook
  • Languages, I am able to speak2 languages (Hindi and English)
  • Driving, I am holding a Full driver license
  • Ability to empathy, to work with other people I think it’s better to understand what they’re wanted and what they’re thinking
  • I m able to handle customers face to face or through phone as well
  • I m a Full time mum I have a4year and a5year old child I had look after them till5years I m very good at working with them and managing them well
  • I have finished my study NZ Health and Wellbeing level3(Healthcare Assistant) and did my placement of100hours at Middlemore hospital
  • Have worked with patients and did care as a healthcare assistant
  • I work as a Support worker going to clients home or rest home and providing them care as needed love working with them get to meet new people and new environment love my job
  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Relationship building
  • Meal planning and preparation
  • Professional boundaries
  • Cultural sensitivity
  • Clean driving record

Hobbies and Interests

Cooking, enjoy making different types of food and require levels of motivation., Interacting with people, this is a very useful skill when working in teams as it’s the way exchanging thoughts and ideas with others, so I could use them to develop to work better., Team working, I am interested to work in a team because there’s a lot of experiences I could get out of, e.g. experiencing of people, how to work with others., Shopping, I believe that shopping could be one way of exercising, which helps me to focus on today’s hectic society., Success- working in an environment to bring success and succeed with the team.

Languages

Hindi
Full Professional

Timeline

Support Worker

Enliven
06.2024 - Current

Healthcare Assistant

Middlemore Hospital
12.2023 - 12.2023

Assembler

Fisher and Paykel Healthcare
01.2021 - 01.2023

Commercial cleaner

Self Employed
01.2021 - 01.2022

Customer Service Officer

Nzpost/Kiwibank
01.2013 - 01.2017

Admin Support

Mt Roskill Electorate
01.2011 - 01.2011

New Zealand Diploma - Business

Unitec Institute of Technology

National Certificate - Level1,2

Lynfield College

Certificate Level 1,2 - Travel And Tourism

NZ TRAVEL AND TOURISM

NZ Health and Wellbeing level3 - Healthcare Assistant

Manukau Institute of Technology

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Shaniza Safrina BibiSupport worker