Shanley Greedus
Waitakere,Auckland
Summary
As a recent Commerce graduate majoring in Marketing and Management, complemented by a Careers Academy certificate in Event Management and Wedding Planning, I bring a unique blend of strategic acumen and creative flair. I am a determined and ambitious individual who thrives on innovation and creativity. My experience with Canva and other creative tools has been honed through my social media marketing role, where I have successfully developed and executed engaging campaigns. Driven and charismatic, I excel in collaborative environments and am seeking a role that will allow me to grow while contributing innovative and impactful ideas to help your company thrive.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Media Content Creator
Flex Fitness Westgate
Westgate
02.2023 - Current
- Developed content strategy to increase social media followers and engagement.
- Brainstormed ideas for new video concepts and stories.
- Organized giveaways or contests on social networks as part of promotional activities.
- Generated reports regarding the success of social media initiatives.
- Researched trending topics related to target audience.
- Responded promptly to customer queries on social media accounts.
- Monitored analytics and metrics to evaluate the performance of campaigns.
- Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
- Analyzed competitors' activities on different platforms for benchmarking purposes.
- Scheduled posts on a daily basis across all social media channels.
- Coordinated with influencers and brand ambassadors for content creation and promotion.
- Created engaging, original content including posts, videos, and graphics tailored to specific platform requirements.
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Implemented strategies for increasing customer retention rates through loyalty programs.
- Resolved customer complaints in a timely manner while upholding company policies.
- Analyzed customer data to determine areas where improvements could be made.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service Representative
The Landscape Yard
Glen Eden
12.2021 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Surpassed sales goals through implementation of successful marketing strategies.
Cake Decorator
Self employed
Waitakere
06.2014 - Current
- Organized supplies to ensure efficient workflow during cake decorating process.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Incorporated creative elements into cake designs as requested by clients.
- Cleaned work area after completing each project for sanitation purposes.
Personal Trainer
F45 Swanson
Swanson
06.2019 - 06.2024
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Treated minor injuries and administered first aid.
- Participated in marketing initiatives including promotional materials distribution and community outreach efforts.
Retail Assistant
Glengarry Wines
Ponsonby
06.2015 - 07.2019
- Monitored inventory levels and reordered supplies as needed.
- Maintained accurate records of all sales transactions including invoices, orders, payments received.
- Analyzed sales data from POS systems to identify opportunities for growth within specific channels or regions.
- Upsold additional products when appropriate to increase store revenue.
- Replenished stock shelves and displays according to store guidelines.
- Performed opening and closing duties such as counting money in register drawer or restocking supplies.
Wait Staff Member
Didas
Ponsonby
01.2018 - 12.2018
- Ensured that all orders were taken correctly and in a timely manner.
- Cleared dishes between courses and after guests finished dining.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Bachelor of Commerce - Marketing And Management
University of Auclalmd
09-2024
Certificate in Event Management And Wedding Planning -
Careers Academy
Online09-2024
High School Diploma -
ACG Sunderland
Auckland, NZ01-2016
Skills
- Audience Engagement
- Social Media and Promotions
- Clear Communication
- Originality and Creativity
- Work Prioritization
- Attention to Detail
- Relationship Building
- Teamwork and Collaboration
- Leadership
- Organizational Skills
Accomplishments
ACG Sunderland Head Girl, Graduating academically as a "Top 3" student
Duty Manager
First Aid
Languages
Spanish
Limited
Certification
- University of Auckland Degree: Commerce Majoring in Marketing and Management
- Semrush: Digital Marketing
- Careers Academy: Event management & Wedding Planning
- Level 3 Personal Trainer Qualification
Timeline
Social Media Content Creator
Flex Fitness Westgate
02.2023 - Current
Customer Service Representative
The Landscape Yard
12.2021 - Current
Personal Trainer
F45 Swanson
06.2019 - 06.2024
Wait Staff Member
Didas
01.2018 - 12.2018
Retail Assistant
Glengarry Wines
06.2015 - 07.2019
Cake Decorator
Self employed
06.2014 - Current
Bachelor of Commerce - Marketing And Management
University of Auclalmd
Certificate in Event Management And Wedding Planning -
Careers Academy
High School Diploma -
ACG Sunderland
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