Shanna-Lee Toka
Auckland,Henderson
Summary
Motivated professional. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. 3+ years working experience in Hospitality and catering aswell as 2+ years working experience in Trade work. Dedicated, hard working individual with a high work ethic. Extremely fast learner and great with customers and others in a work space. Eager to try new things.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Team Member
The Chemist Warehouse
Auckland, AUK
04.2022 - 10.2022
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with merchandise.
- Operated cash register to process sales transactions.
- Organized and maintained store displays.
- Click and collect.
- Provided product knowledge to customers and answered inquiries.
- Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
- Handled customer complaints professionally and efficiently.
- Conducted price checks on items when requested by customers.
Apprentice Mechanic
Soul Garage
Auckland, AUK
01.2021 - 10.2022
- Inspected vehicles for safety issues such as worn brake pads or fluid leaks.
- Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
- Operated hydraulic lifts safely when raising vehicles off the ground during repairs.
- Cleaned shop area daily to maintain a safe working environment.
- Disposed of waste according to local regulations.
- Adhered strictly to safety protocols when handling hazardous materials.
- Ensured that all tools were in good condition before use.
- Checked inventory levels regularly to ensure sufficient stock was available.
- Maintained a professional attitude towards customers at all times.
- Maintained neat, organized and professional personal and bay appearance.
- Car wraps and decals.
Bartender
Femme Fatale
Auckland CBD, AUK
11.2019 - 11.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Apprentice Roofer
Edwards and Hardy Roofing
Papatoetoe, AUK
11.2018 - 04.2019
- Assisted experienced roofers with installation of shingles and other materials.
- Repaired damaged roofs by replacing tiles or applying waterproof sealants.
- Inspected roofs for signs of damage or wear and tear.
- Replaced broken tiles or shingles on residential and commercial buildings.
- Cleaned up the work area after each job was completed.
- Used hand tools such as hammers, saws, drills, levels, tape measures.
- Identified potential safety hazards and reported them to supervisor immediately.
- Climbed ladders to access hard-to-reach areas of the roof safely.
- Removed old roofing material before installing new ones.
- Maintained a safe working environment by adhering to all safety regulations and procedures.
- Attended training sessions to stay up-to-date with industry standards and best practices.
Kitchen Hand
The Goodhomes
Auckland, AUK
04.2018 - 10.2018
- Cleaned dishes, pots, pans and utensils.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Disposed of garbage according to health regulations.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated dishwashers to sanitize dishes and silverware.
- Followed all health code guidelines when handling food items.
Kitchen Hand - Head Chef
Burger king
Auckland CBD, AUK
04.2017 - 12.2017
- Performed regular maintenance tasks such as cleaning equipment, utensils, floors, walls, ensuring that all areas are kept clean and sanitary at all times.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Disposed of garbage according to health regulations.
- Received deliveries of food items and stored them properly.
- Operated dishwashers to sanitize dishes and silverware.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Supervised the preparation of meals according to customer orders in a timely manner.
Volunteer
Air New Zealand - Auckland domestic lounge
Auckland, AUK
01.2016 - 04.2016
- Greeted and welcomed customers, providing them with menus.
- Cleared dishes between courses and after guests finished dining.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Cleared table and bussed dishes to allow for quick setups.
Education
NZ Certificate in Automotive Engineering Level 3 - Automotive Engineering
Unitec
Auckland05-2022
NZ Certificate in Fitness And Foundation Skills Level 2 - Health and Fitness
Te Wananage O Aotearoa
Auckland04-2016
NCEA Level 1 And 2 - Secondary School
Waitakere College
Auckland11-2015
Skills
- Store maintenance
- Health and safety
- First aid
- Training and Development
- Customer inquiries and complaints
- Equipment checks
Languages
English
Full Professional
Accomplishments
- 14 Month Project K Programme
- Basic first aid
- Workplace first aid express
Certification
- Restricted drivers license
- NZ certificate in level 2 Fitness and Foundation skills
- NZ certificate in level 3 Automotive engineering
References
References available upon request.
Timeline
Store Team Member
The Chemist Warehouse
04.2022 - 10.2022
Apprentice Mechanic
Soul Garage
01.2021 - 10.2022
Bartender
Femme Fatale
11.2019 - 11.2020
Apprentice Roofer
Edwards and Hardy Roofing
11.2018 - 04.2019
Kitchen Hand
The Goodhomes
04.2018 - 10.2018
Kitchen Hand - Head Chef
Burger king
04.2017 - 12.2017
Volunteer
Air New Zealand - Auckland domestic lounge
01.2016 - 04.2016
NZ Certificate in Automotive Engineering Level 3 - Automotive Engineering
Unitec
NZ Certificate in Fitness And Foundation Skills Level 2 - Health and Fitness
Te Wananage O Aotearoa
NCEA Level 1 And 2 - Secondary School
Waitakere College
Similar Profiles
Riki TapikiRiki Tapiki
Retail Sales Manager at The Chemist WarehouseRetail Sales Manager at The Chemist Warehouse
Chloe AhnChloe Ahn
Pharmacy Student at Chemist WarehousePharmacy Student at Chemist Warehouse
Sandeep Reddy DomaSandeep Reddy Doma
Pharmacy Technician at Chemist WarehousePharmacy Technician at Chemist Warehouse