Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna Miller

Summary

A passionate and energetic sales professional with a strong commitment to health and wellness, seeking to contribute enthusiasm and expertise to Health 2000 as a Natural Health Sales Consultant. Experienced in retail with a strong understanding of sales mechanics, adept at engaging with customers, solving their problems, and delivering exceptional service. A genuine interest in natural health and a continuous drive for learning ensure the provision of complete and satisfying solutions to every customer’s needs.

Overview

13
13
years of professional experience

Work History

Front of House Cashier

Rakai's Food Truck
01.2022 - 11.2023
  • Accurately processed an average of 50 cash transactions per shift, ensuring correct change and maintaining 100% financial accuracy.
  • Maintained a clean and inviting shop environment by ensuring all areas were tidy, well-organized, and visually appealing to customers.
  • Accurately recorded customer orders and communicated effectively with kitchen staff.
  • Resolved customer complaints or issues in a professional and empathetic manner.
  • Reconciled cash drawer, ensuring the correct amount of money is present at the beginning and end of shifts.

Special Needs Child Caregiver

Simone Johnston
01.2021 - 12.2021
  • Managed the health, safety, emotional well-being, and educational needs of three children with diverse special needs.
  • Supported the family in developing individualized care plans to address the specific needs of each child.
  • Enhanced children's social skills by organizing group activities and promoting positive interactions.
  • Created and facilitated three homeschool programs based on capabilities and interests of each child., resulting in a dramatically increased academic interest and progress.

Customer Service Representative

Telstra
02.2017 - 03.2020
  • Managed an average of 60 inbound customer calls per day, providing detailed information about mobile phone products, addressing inquiries, and facilitating sales by recommending suitable options based on customer needs
  • Assisted customers in managing billing inquiries and issues, providing accurate information and solutions to ensure satisfaction and timely payment.
  • Resolved customer complaints effectively with a resolution rate of 90% before escalation to a manager, ensuring satisfactory outcomes and maintaining a 4.8 out of 5 customer satisfaction score.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

NOVA Power Solutions
02.2012 - 03.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving bill disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Clearly communicated and explained billing details to customers, ensuring understanding and resolving any questions or concerns.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Waitress

Toitoi Restaurant
04.2011 - 02.2014
  • Greeted and welcomed customers, provided menu guidance, and ensured a positive dining experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
  • Utilized POS system to manage front-of-house operations efficiently, including EFTPOS, cash and credit card transactions.

Education

Holistic Integrated Creative Arts Therapies -

School of Conscious Living
Online
08.2024 - 05.2024

Instructional Design Certificate -

Discover Learning
Online
09.2023 - 05.2024

High School Diploma -

Glenmore State High School
Australia
11.1997

Skills

Customer Service Excellence:

  • Engages customers warmly and professionally
  • Skilled in understanding and responding to customer needs to ensure a positive experience

Sales Techniques:

  • Proficient in sales strategies, including upselling and cross-selling
  • Experienced in meeting and exceeding sales targets

Product Knowledge:

  • Strong understanding of natural health products and their benefits
  • Quick to learn and retain detailed product information

Communication Skills:

  • Clear and effective verbal communication
  • Active listener, able to understand and address customer concerns

Efficient Learner:

  • Rapidly grasps new concepts, tools, and technologies
  • Adaptable and eager to learn about new products and processes

Technologically Proficient:

  • Experienced with various computer systems and software applications
  • Quick to learn and adapt to new technologies and digital tools

Passion for Health and Wellness:

  • Genuine interest in improving the lives of customers through natural health solutions
  • Commitment to promoting and representing the values of health and well-being

Enthusiasm and Positivity:

  • Energetic and motivated approach to work
  • Positive attitude that contributes to a welcoming and encouraging store environment

Adaptability and Willingness to Learn:

  • Open to acquiring new knowledge and skills related to natural health products
  • Flexibility to adapt to changing customer needs and store requirements

Empathy and Compassion:

  • Understanding and addressing customers' health concerns with sensitivity
  • Demonstrating genuine care for customer well-being and satisfaction

Reliability and Professionalism:

  • Dependable with a strong work ethic and commitment to fulfilling job responsibilities
  • Maintaining a professional demeanor and representing the brand positively

Timeline

Holistic Integrated Creative Arts Therapies -

School of Conscious Living
08.2024 - 05.2024

Instructional Design Certificate -

Discover Learning
09.2023 - 05.2024

Front of House Cashier

Rakai's Food Truck
01.2022 - 11.2023

Special Needs Child Caregiver

Simone Johnston
01.2021 - 12.2021

Customer Service Representative

Telstra
02.2017 - 03.2020

Customer Service Representative

NOVA Power Solutions
02.2012 - 03.2014

Waitress

Toitoi Restaurant
04.2011 - 02.2014

High School Diploma -

Glenmore State High School
Shanna Miller