SHANNEN PAIKEA-AMOHAU
Alicetown,WGN
Summary
I am self-motivated with proven leadership, organizational and customer relations skills. I independently solves problems and am not afraid to ask or give help when needed. History retaining clients and staff through active listening, empathy and flexibility when providing different methods of support. I enjoy learning, researching and up-skilling in my professional and personal life. My current career focus is to help uplift people in the community by assisting their independence and encourage their professional and personal goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Employment Support Representative
Ministry Of Social Development
02.2023 - Current
- I provide assistance to client's job searching and applying, resources, access to courses, qualifications and licenses.
- After screening client's for roles and checking they meet the pre-requisites I create a blurb (detailed description) of the clients skills, experience, motivation, career goals and their phone manner to accurately depict the client and their best qualities to the Vacancy Managers.
- Within this role every day and every call is different and having resources available and support from management and team create an atmosphere that is exciting and fulfilling.
- Other assistance given to clients would involve technical support, CV creation, mental or emotional help and advice or tips on interview/ job readiness.
- Sometimes further analysis of customer service data (CEN) is needed to identify previous/ current barriers, identify solutions and improve the client's experience.
- Developed and maintained trusting interactions between certain clients which enhances their experience and allowed me to assist them better.
Supervisor
Chemist Warehouse
11.2020 - 02.2023
- Supervisor, in training to become Assistant Store Manager
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Specialized in Vitamins and Supplements and have been given ample training in this role over the last two years
- My first priority is customer service however the product I sell has different outcomes for each human body so I am always careful in not recommending certain ingredients or outcomes because of many factors, such as weight, gender, prescribed medication and age
- My daily tasks include rostering on shift staff to their tasks for the day, allocation of breaks, checking invoices and unpacking stocks, tidying allocated aisles, merchandising new stock/ changes to planograms, processing returns and exchanges and assisting the team and management with their daily tasks
- I am most proud of my customer service and knowledge I have gained during my time here as we now have many regular customers that come in for my opinion before buying new products such as vitamins, hair care and skin care.
Machine Operator
Chempac
08.2019 - 09.2020
- While working at ChemPack I was doing a lot of the same tasks I was at Ward Mckenzie but working with chemicals such as weed killer, vehicle coolant and house deck wash
- Operated machining equipment safely with team of operators anywhere from 2-4
- While helping in the set up of a machine for the next product I also assist in taking samples to check the chemicals and formulate density and minimum/maximum weight requirements
- All tasks with packing were also completed by us such as labelling of cartons, batch and date printing and delivery.
Production Operator
Ward Mckenzie & Just Group
06.2018 - 08.2019
- During my time with Ward Mckenzie I learnt how to set up and operate machines, identify allergens and their properties along with daily operations of packing, cleaning, Q&A reports and training of new casuals
- I became aware of the risks and hazards during my time Machine Operating at Ward Mckenzie and Inventory Management at Just Group that all warehouses and factories may have i.e Forklifts, unstable pallets/boxes, cross contamination, broken equipment/machinery, rodents and injuries caused from incorrect lifting or packing techniques
- My biggest accomplishment was working promptly and efficiently in this demanding environment.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Brand Ambassador
David Jones, Country Road Group
03.2015 - 05.2018
- Since being in the position of Brand Ambassador I acquired many skills concerning communication with different cultures, socio status’ and ages
- While receiving, tagging and merchandising stock I would also assist customers and other employees on the expectations and best sellers of the brand for that day
- Weekly I would walk through with various managers of national and state positions giving and receiving feedback about the brand, merchandising and customer requests
- Showed understanding of customer's personal style and preferences when offering product advice.
- Collaborated with local field sales to promote brand awareness and sales results.
- My greatest accomplishment was feeling confident in myself to provide any information concerning the brand, product and fabrics used to customers or coworkers.
Assistant Manager
Industrie Clothing
02.2014 - 03.2015
- As my first job in the retail industry I learnt a lot very quickly
- Daily tasks consisted of reports and figures being emailed to and from head office, rosters, customer service, replenishment, deliveries, stock transfers in and out of store and visual merchandising
- My biggest accomplishment was improving my time management skills so I could prioritize the team’s duties while completing offline and back of housework with customer service being our main task.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
St James High School
Spring Hill, Brisbane, AUSSkills
COMMUNICATION
During my years in the work force I have learnt that communication is key If it is delivered and heard at it’s best, then the job will be completed efficiently with all employees in full agreeance Having clear communication is essential especially when executing clear judgment and decision-making
TEAMWORK
Being able to work within a team respectfully and fairly affects most of the daily operations I have found that the closer the team are in terms of friendliness and care towards each other’s duties and with their communication it creates better work moral and awareness
Certification
Open Colleges | Online
Diploma of Community Services
TAFE Queensland
Diploma of Graphic Design
St James High-school
Cert I & II in Information Technology
References
Satyam (Chemist Warehouse Store Manager)
- 0221903812
Loretta (ChemPack Line Leader)
- 0416396489
Rhiannon Jamieson (Tusk
Recruitment)
- 83838144
Melanie Neal (Nat. VM, David Jones)
- 0402777405
Timeline
Employment Support Representative
Ministry Of Social Development
02.2023 - Current
Supervisor
Chemist Warehouse
11.2020 - 02.2023
Machine Operator
Chempac
08.2019 - 09.2020
Production Operator
Ward Mckenzie & Just Group
06.2018 - 08.2019
Brand Ambassador
David Jones, Country Road Group
03.2015 - 05.2018
Assistant Manager
Industrie Clothing
02.2014 - 03.2015
High School Diploma -
St James High School
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