Shannon Cornwall
Papakura,Auckland
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
18
18
years of professional experience
Work History
Renovator Team Leader/ Lifestyles Team Leader
Mitre 10 Mega
Takanini, Auckland
02.2023 - Current
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Lead contract negotiations with vendors and suppliers.
- Collaborated with stakeholders on strategic planning initiatives.
- Oversaw quality assurance efforts to maintain product standards.
- Built strong relationships with clients for long-term success.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Paint Department Team Leader
Mitre 10 Mega Takanini
Takanini , Auckland
02.2008 - 02.2023
- Organized and scheduled work assignments for the Paint Team.
- Assisted with onboarding new employees into the Paint Team by providing training and instruction as necessary.
- Encouraged team members to take initiative in problem-solving when faced with unexpected challenges during a job.
- Developed positive relationships with suppliers.
- Provided guidance and support to team members in completing tasks efficiently.
- Tracked inventory levels of stock and ordered more when needed.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Relocated department to various sections of store.
- Revamped department layout to accommodate newly introduced products.
- Adapts to changing requirements based on seasonal shifts.
- Continuously enhanced product expertise through ongoing training.
- Managed the opening and closing operations of the store.
Paint Team Member
Mitre 10 Mega Takanini
Takanini , Auckland
02.2006 - 02.2008
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Initiated inventory control measures to sustain stock levels.
- Resolved customer issues promptly in a professional manner.
- Received, processed, and stocked merchandise in accordance with store policies.
- Identified opportunities for process improvements within the department.
- Maintained a clean and organized work area throughout shift.
Education
Retail Certificate Level 2 -
Retail ITO
07-2006
NCEA LEVEL 2 -
Rosehill College
Papakura, NZ12-2004
Skills
- Coaching
- Customer Service
- Staff Training
- Sales expertise
- Attention to Detail
- Problem-Solving
- Paint mixing
- Upselling abilities
- Stock replenishment
- Visual displays
- Inventory Management
- Retail Merchandising
- Product Knowledge
- Reliability
Accomplishments
- Multiple Wattyl, Dulux and Selleys training certificates.
- Won Selleys, Dulux and Wattyl display competitions.
- First person to receive 100% in mystery shopper.
- Have come in the top 10 for Mitre 10 national Paint cross sales competition
Affiliations
- Refinishing and building furniture
- Cooking
- Gardening
- Handcrafts
References
References available upon request.
Timeline
Renovator Team Leader/ Lifestyles Team Leader
Mitre 10 Mega
02.2023 - Current
Paint Department Team Leader
Mitre 10 Mega Takanini
02.2008 - 02.2023
Paint Team Member
Mitre 10 Mega Takanini
02.2006 - 02.2008
Retail Certificate Level 2 -
Retail ITO
NCEA LEVEL 2 -
Rosehill College
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