Hi, I’m
Shannon Crowley
Auckland,AUK
Summary
I like and welcome the idea of being part of a team and working for a target or goal in common.
I enjoy the camaraderie of a team, and the culture of that environment and the social aspect it entails.
I have excellent social and communication skills which I have developed over the last 5 years of working in a people focused industry.
I consider myself to have I high EQ, and a sense of humor helps. I like to be pro active and think ahead instead of reacting in a stressful situation.
An ability to listen and empathize with others. I really enjoy achieving a good outcome for a customer I think quickly on my feet and thrive under pressure. I have precise time management skills and an ability to prioritise projects I am undertaking.
Overview
8
years of professional experience
Work History
Self employedRavensbourne, Queensland
Managed Family Business
07.2023 - 08.2023
Job overview
- Organized and managed daily operations of family-owned business.
- Maintained financial records and prepared monthly reports on income, expenses, and profitability.
- Applied fertilizer treatments to avocado orchards as needed.
- Assisted in planting and cultivating avocado trees on farm grounds.
StorelinkNorth Shore , Auckland
Merchandiser for Storelink
01.2022 - 07.2022
Job overview
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
E tu
Union Organizer
02.2018 - 11.2021
Job overview
- Support Centre; fielding phone calls from members from all over the country
- Assisting members to navigate complex processes and providing support to staff across the region
- Answering phones and emails as well as chat simultaneously (this was a daily part of my workday)
- Digital support team using software which measured the frequency of my calls and wrap ups, as well as measuring my caseload and incoming chat
- Up to date skills in most software and call center apps like Microsoft Teams.
- Facilitated meetings between management and labor representatives during contract negotiations.
- Assisted in the development of collective bargaining agreements with employers that met the needs of both parties.
Geneva HealthcareGlenfield, Auckland
Support Worker With People With Disabilities
02.2016 - 02.2018
Job overview
- I worked in a residential capacity with service users in their daily living coordinated rosters and budgeting for household
- Personal cares and goal setting for the residents and driving them to appointments and activities
- Dealing with difficult situations and different disabilities
- De-escalation was key and dealing with stress
- I found this role extremely rewarding.
- Provided emotional and practical support to vulnerable adults.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
Education
Auckland University of TechnologyAuckland, NZ
Certificate in Healthcare from Healthcare
11.2000
Skills
- Quick and effective decision maker
- Punctual and reliable
- Clear phone manner and warm confident communication style
- Big picture thinker
- Assertive and firm with de esculation strategies
- Effective de-escalation strategies
- Knowledge of new software and programs
- Good team player
- Healthy and fit
- Strong leadership
- Working with different cultures and solving problems with empathy and sensitivity
Training And Qualifications
- Reading
- Tap Dancing
- Visiting dog parks with my dog
Timeline
Managed Family Business
Self employed
07.2023 - 08.2023
Merchandiser for Storelink
Storelink
01.2022 - 07.2022
Union Organizer
E tu
02.2018 - 11.2021
Support Worker With People With Disabilities
Geneva Healthcare
02.2016 - 02.2018
Auckland University of Technology
Certificate in Healthcare from Healthcare
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