Shannon Futter
Hamilton,Rototuna North
Summary
With over 20 years of experience as a Field Service Technician, including a notable tenure at Power Farming Morrinsville, I excel in rapid diagnostics and repairs, leveraging my expertise in schematic interpretations and maintenance. Renowned for my positive attitude and customer-first approach, I adeptly foster client relationships and ensure operational excellence, embodying both technical acumen and exceptional interpersonal skills. My career started in 1993 and have enjoyed my career and still do to this day.
Forward-thinking professional offering more than 25 years of experience working in demanding, deadline-driven environments. Excellent skills servicing mechanical and electrical systems, making repairs and conducting warranty work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service Technician
Power Farming Morrinsville
03.2021 - Current
- Attend to planned and unplanned repairs and maintenance onsite or in workshop.
- Ability for form positive and beneficial relationships with customers even under stressful situations.
- Carry out all work onsite or in workshop in accordance with New Zealand Health and Safety standards
- Carry out new builds and rebuilds of plant and equipment with a pre delivery inspection once build is complete.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained detailed documentation of all service activities including work orders, parts usage reports, and time logs for accurate record-keeping purposes.
Field Service Technician
Pro Mechanical
11.2017 - 03.2021
- Responded quickly to emergency maintenance requests for timely on-call support.
- Carry out repairs and maintenance on any Plant and Machinery.
- Carry out routine maintenance and repairs on heavy road transport vehicles ie Trucks and trailers
- Carry out COF repairs on various sized trucks and trailers
- Carry out work according to New Zealand Health and Safety regulations
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Carry out pre delivery inspections on all new equipment.
Education
Level 4 - Heavy Auto Engineering- Agricultural Equipment
Mito
12-2021
Level 4 - Heavy Automotive Engineering-Plant And Equipment.
Mito
New Zealand11-2020
Skills
- Positive attitude
- Ability to carry out diagnosis and repairs through the ability to read and understand schematic drawings (hydraulic, pneumatic and electrical)
- Over 20 years experience in field service has taught me to be able to troubleshoot and "think on my feet" to reach a diagnosis and carry out the repair
- Building and maintaining strong relationships with customers, always putting my customers first
- Fairly decent skills in fabrication and hot works (welding and gas work) as well as hand tool use
- Carry a Full class 1 license, Forklift license (F) endorsement, Wheels Tracks and rollers (WTR)
- Ability to work away from home when needed
Accomplishments
- Gained New Zealand Residency in March 2023 and eligible for Permanent Residency in March 2025
- hold following licenses :Full Class1
Forklift (F Endorsement)
Wheels Tracks Rollers
Gantry Crane
Certification
- Heavy Automotive Engineering level 4 - Plant and Equipment, Mito New Zealand November 2020
- Heavy Automotive Engineering Level 4 - Agricultural Equipment, Mito New Zealand December 2021
Timeline
Field Service Technician
Power Farming Morrinsville
03.2021 - Current
Field Service Technician
Pro Mechanical
11.2017 - 03.2021
Level 4 - Heavy Auto Engineering- Agricultural Equipment
Mito
Level 4 - Heavy Automotive Engineering-Plant And Equipment.
Mito
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