Shannon Hailes
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Overview
4
4
years of professional experience
Work History
Team Administrator for People & Culture
Heartland Bank
, Auckland
03.2022 - 06.2023
- Worked alongside the People & Culture team, assisting in a range of tasks and projects
- Managed human resource documentation, including new hire letters, employee contracts, policies and procedures
- Regularly updated HR databases
- Advertised job ads
- Built and developed relationships with employees, peers and upper management
- Conducted background checks and credit checks
- Completed quarterly recruitment reports
- Sent weekly emails via Mailchimp to new starters, hiring managers and relevant teams
Marketing Intern
Innocent Packaging
, Auckland
03.2021 - 05.2021
- Social Media planning and content creation
- Developed content and promotional materials for various campaigns
- Blog Post creation and editing through Shopify
- Researched competitors' marketing strategies and tactics
- Created and executed social media strategies to increase customer engagement
- EDM briefing
- Improved online experience for customers through product and description editing on Shopify
- Photography of products
- Responded to customer inquiries and questions through social media and email
- Assisted with day-to-day marketing tasks and coordinating activities
- Summarised data to present results and recommendations
Social Media Experience
Through my Instagram @shannons.plate
- Working with brands such as Clean Mixes, Ceres Organics and Two Islands to create recipes and promote products
- Monthly recipes for Clean Mixes and Two Islands
- Work at Food Expo's with Clean Mixes
- Recipe creation
- Creation of reels, Instagram posts and stories
- Website creation
- Blog post writing and creation
- Photography and video editing
Store Operator
GoodFor
Takapuna, Auckland
11.2023 - Current
- Opening and closing of the store
- Greet customers upon entering the store, answer questions regarding products and services, and provide customer assistance as needed
- Organise store merchandise displays to attract customers and promote sales
Food Service Worker
Bowl and Arrow
, Auckland
02.2020 - 02.2022
- Customer service
- Food preparation
- Barista
- Opening and closing of the store
Education
Bachelors Degree - Bachelor of Business: Marketing
AUT
07.2021
High School Diploma -
Epsom Girls Grammar
12.2017
Skills
- Creativity
- Technical Skills
- Interpersonal Skills
- Social Media Marketing
- Marketing Strategies
- Content Creation
- Project Support
- Punctual and Reliable
- Attention to Detail
Affiliations
- Dear Community Leader
- Qualified reformer and mat pilates instructor
References
References available upon request.
Timeline
Store Operator
GoodFor
11.2023 - Current
Team Administrator for People & Culture
Heartland Bank
03.2022 - 06.2023
Marketing Intern
Innocent Packaging
03.2021 - 05.2021
Food Service Worker
Bowl and Arrow
02.2020 - 02.2022
Social Media Experience
Through my Instagram @shannons.plate
Bachelors Degree - Bachelor of Business: Marketing
AUT
High School Diploma -
Epsom Girls Grammar
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<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company