Shannon Horua

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
• Supervised Number employees and scheduled shifts.
• Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

• Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
• Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.

• Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
• Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
• Mentored junior facilitators on best practices for effective content delivery techniques and audience engagement tactics.
• Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
• Delivered clear and concise program modules, ensuring participants grasped key concepts effectively.
• Monitored participant progress throughout the program, adjusting content delivery as needed to ensure optimal comprehension levels were achieved.

Provided care and safety for the community and staff.securing areas andKey Responsibilities:Safety Oversight: Monitor and maintain a safe environment for community members and staff, promptly addressing any hazards or safety issues.Support and Care: Provide support to individuals in need, offering assistance and ensuring their well-being.Community Engagement: Foster strong relationships with community members, actively listening to their concerns and addressing them effectively.Emergency Response: Act as a first responder in emergency situations, coordinating with relevant authorities and providing assistance as needed.Policy Adherence: Ensure compliance with safety policies and procedures, and contribute to the development and implementation of new safety measures.Training and Education: Educate staff and community members on safety practices and emergency procedures.Reporting and Documentation: Maintain accurate records of safety incidents, community interactions, and other relevant activities.Qualifications:Experience: Previous experience in a similar role or in community support/safety is preferred.Skills: Strong interpersonal skills, with the ability to communicate effectively and empathetically.Knowledge: Understanding of safety protocols and emergency response procedures.Certifications: Relevant certifications in first aid, CPR, or emergency management are advantageous.Personal Attributes: Reliability, a proactive approach to problem-solving, and a genuine commitment to the safety and well-being of others.