Shannon Huigens
Palmerston North,MWT
Summary
Proven to enhance efficiency and customer retention at Courtesy Ford Feilding, I excel in customer service. My background in diverse roles from reception to dairy farm assistance showcases my adaptability and strong communication skills. Achievements include streamlining operations, a strong sense of flexibility and ability to learn new things while demonstrating my commitment to results and team collaboration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating service appointments, meeting customers, creating invoices, ordering parts required for daily services. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist, Purchasing and Accounts
Courtesy Ford Feilding
Feilding
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Purchasing parts required for daily services
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Handled cash transactions and maintained sales and payments records accurately.
- Banking of cash for the branch.
- Create correct invoices to customers and liaise with other staff to obtain the correct invoice information.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Relief Milking Assistant
Multiple Farms
Manawatu
11.2021 - 02.2022
- On call for relief milking at several farms
- Operating milking equipment
- Adhere to food hygiene and safety standards
- Cleaning milking shed and areas
Dairy Farm Assistant
Mark Powell Farm
Shannon
05.2021 - 11.2021
- Enhanced milk production by implementing efficient milking techniques and ensuring proper handling of dairy cows.
- Assisting in calf rearing.
- Maintained clean and sanitary conditions in the barn, contributing to overall herd health and welfare.
- Supported a safe work environment through training in proper animal handling procedures, reducing injuries to both staff and animals.
- Increased farm efficiency by maintaining and repairing various farm equipment, including tractors and milking machines.
- Ensured cow comfort with timely bedding changes, hoof trimming, and other routine care practices.
- Feeding out cow feed
- Farm maintenance, such as fencing and other equipment
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Herded livestock using ATVs.
Dairy Farm Assistant
Blachfords Farm
Woodville
05.2020 - 05.2021
- Enhanced milk production by implementing efficient milking techniques and ensuring proper handling of dairy cows.
- Enhanced milk production by implementing efficient milking techniques and ensuring proper handling of dairy cows.
- Assisting in calf rearing.
- Maintained clean and sanitary conditions in the barn, contributing to overall herd health and welfare.
- Supported a safe work environment through training in proper animal handling procedures, reducing injuries to both staff and animals.
- Increased farm efficiency by maintaining and repairing various farm equipment, including tractors and milking machines.
- Ensured cow comfort with timely bedding changes, hoof trimming, and other routine care practices.
- Feeding out cow feed
- Farm maintenance, such as fencing and other equipment
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
- Herded livestock using ATVs.
Education
High School Diploma -
Freyberg High School
Palmerston North, NZ12.2019
Skills
- Organization skills
- Customer service skill
- Time Management
- Communication skills
- Telephone skills
- Data Entry
- Customer and client relations
- Scheduling appointments
- Office Administration
- Professional Demeanor
- Team work
- Accounting skills
I relax by riding and carring for my horses.
I have a life long, from the age of 5, interest in horse riding, eventing and general caring. I have a passion for these animals and where I can nurture them back in good health and provide a safe home for them.
Timeline
Receptionist, Purchasing and Accounts
Courtesy Ford Feilding
02.2022 - Current
Relief Milking Assistant
Multiple Farms
11.2021 - 02.2022
Dairy Farm Assistant
Mark Powell Farm
05.2021 - 11.2021
Dairy Farm Assistant
Blachfords Farm
05.2020 - 05.2021
High School Diploma -
Freyberg High School