Shannon Justice
Christchurch
Summary
Improved Customer Satisfaction by addressing and resolving problems promptly and professionally, Consistently met or extended performance expectations in my work.
Evaluated systems according to predetermined checklist and noted issues.
Achieved high levels of productivity by optimising workload management methods and prioritising tasks according to urgency.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Spagalimis Pizzeria
06.2022 - 12.2022
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
Apprentice Hairdresser
Pure Collective
10.2023 - 08.2024
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Service Specialist
Aon
08.2024 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Education
Hairdressing
Southern Institute of Technology
Christchurch 11.2023
Rolleston College
Rolleston, CAN11.2022
Skills
Appointment Scheduling
Continuing education
Workspace Organization
Data Entry
Cash Register Operation
Product Knowledge
Payment Processing
Product Sales
POS Terminal Operation
Customer service
Addressing and resolving problems
Client communication
Timeline
Service Specialist
Aon
08.2024 - Current
Apprentice Hairdresser
Pure Collective
10.2023 - 08.2024
Restaurant Waitress
Spagalimis Pizzeria
06.2022 - 12.2022
Hairdressing
Southern Institute of Technology
Rolleston College
Similar Profiles
Cameron Brenton-RuleCameron Brenton-Rule
Pizza Chef at Spagalimis PizzeriaPizza Chef at Spagalimis Pizzeria
Archie FranksArchie Franks
Chef / Kitchen Hand at SpagalimisChef / Kitchen Hand at Spagalimis
Anthony ContarinoAnthony Contarino
General Manager/Owner at TreMonte Pizzeria Authentic Pizzeria and Ice BarGeneral Manager/Owner at TreMonte Pizzeria Authentic Pizzeria and Ice Bar